Desktop Support

Desktop Support DETAILS Location : Onsite (Grapevine, TX 75261) Position Type : 1+ year contract Hourly / Salary: to $23Hr W2 Citizenship Requirements: US Citizens and those authorized to work in the US are encouraged to apply, as no sponsorship is being offered at this time. You will get to: • IMACs: perform installs, moves, adds and changes • Monitor inventory of computers and network equipment • Perform preventive maintenance of equipment as needed • Troubleshoots and/or resolves problems by providing support services and information for laptops, desktops, and phones • Provide executive support • Assist Facilities Services with Relocation support • Provide orientation to new users of existing technology • Provide end-user training for hardware and software EDUCATION REQUIRED • A+ Training and/or Certification • MCP Certification EXPERIENCE REQUIRED • 2 years in an enterprise environment • Basic troubleshooting of hardware and software issues • Knowledgeable in O365, Win10, SCCM and Trend Micro • Must be customer-facing with strong English skills, written and verbal • Basic knowledge of Networking fundamentals/protocols ( DHCP, TCP/IP, LAN, WAN ) • Possess the ability to test hardware and peripherals and replace parts and components • Ability to prioritize workload according to urgency and work independently