Desktop Support Specialist

Required Skills: • 5+ years of Desktop Technical Support or related experience. • Provides support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction. • Good understanding Office 365 Administration and support. • Experience with Office 365 and Microsoft's Software/Applications. • Ability to troubleshoot and configure hardware such as printers, laptops, etc. • Confident and comfortable with client facing activity • Management and/or troubleshooting of the following technologies: Solarwinds Kaseya RMM Hardware Support: Headsets Docks/Monitors/etc. O365 Administration and support : User Management (Entra ID) Exchange Management Intune Device Management (AutoPilot/Lost Mode/Etc.) Windows 10 and 11 Support: Basic – Advanced troubleshooting Drivers/OS Corruption, etc. Mobile Device Support: iOS troubleshooting Hardware troubleshooting Verizon/T-Mobile Portal Additional Skills: Patch Management PowerShell 8x8 Phone System Azure Cloud Resources Files VPN o Certifications such as CompTIA A+, Microsoft Certifications, Cisco Certifications, etc. o Experience with LAN/WAN, Routers, WIFI (WAPS), Firewalls, Switches, VPN, SDWAN, Access Points, Citrix, VoIP, etc.