ConocoPhillips is a leading oil and gas company, which is hiring Desktop Support Technicians for contract positions. The Desktop Support Technician provides resolution to all desktop support requests.
Key Accountabilities
Provides resolution to all desktop support requests.
Configures, troubleshoots, isolates, repairs, and resolves all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer, scanners, copiers, hardware peripherals and other desktop related equipment.
Troubleshoots and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications.
Communicates directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues.
Works independently to troubleshoot all support requests and follow escalation policies.
Participates in testing, documentation and implementation of assigned projects.
Responsible for tracking hardware inventory per division policies along with running and terminating infrastructure cabling between workstations and communication closets.
Required and Preferred Skills and Experience
Experienced level, typically 5-7 years of experience.
Provides more technical/functional support than administrative support.
Demonstrates a thorough working knowledge of technology, applications, terminology, and procedures required of job function.
Performs varied and more complex tasks.
Makes decisions within broad parameters.
ConocoPhillips contract opportunities are for project-based or other short-term engagements that require specialized skills. Successful candidates for contract opportunities will not be considered employees of ConocoPhillips or any of its subsidiaries nor will candidates be eligible for employment benefits. Candidates looking for regular full-time employment opportunities should begin their search here:https://careers.conocophillips.com/