Desktop Technician

Desktop Technician, Draper, UT, 84020 (100% On-Site)
Kelly Services is seeking a Desktop Technician / Mac/PC tech for one of our top clients . Length: 3 Months Contract to Hire
Type: Contract to Hire W2
Pay Rate: $26.00/hr. (W2)
Schedule: Standard
Interview Process: Virtual or Onsite Position Scope:
This position supports users across the organization that have technical needs. Focusing primarily on Dell laptops and devices within a Microsoft domain. There might be some support of Apple MacBooks as well. Support includes imaging, deployment of, troubleshooting and testing of systems and peripherals with excellent customer service. Key Responsibilities: Answer, troubleshoot and document support calls and tickets Assist staff with the installation/imaging, configuration and ongoing usability of desktop computers, laptops, MacBooks, & peripheral equipment and software Identify, isolate and repair/resolve hardware and software problems Works with vendor support contacts to resolve technical problems with desktop computing equipment and software Utilize ticketing system to document and prioritize work Works closely with Manager to purchase hardware and software Contribute to technical Support documentation of resolutions, processes, and procedures Assesses functional needs to determine specifications for purchases Be a contributing member of a Technical Team Qualifications: 2-5 years' experience working in the IT Support field Excellent customer service, interpersonal, communication skills Extensive knowledge & experience of Windows devices and support of Windows OS Minimum 2 -3 years' experience supporting Windows 7/10 desktop/laptop PCs Experience troubleshooting and replacing hardware on both desktop and laptop PCs Ability to manage user accounts in Active Directory and Exchange Knowledge of how to effectively use Active Directory Able and willing to learn new as well as existing technologies Experience installing software, patches, updates on desktops and laptops Experience troubleshooting basic network, software, printing problems Successful at working in a team culture Excellent written and organizational skills Apply Today!
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