Job Classification: Exempt Position and opportunities for annual bonuses
R.A. Quarshie Healthcare, LLC brings lasting, positive changes to the individuals with developmental disabilities we serve, some of whom experience mental illness. Our process begins with observations from which we design a comprehensive plan. It continues on as we teach our clients and their circle of support how to obtain positive, sustainable outcomes.
General Responsibilities: The Program Director provides leadership to the Direct Support Professional staff and oversees all aspects of our services program offering. The Program Director is responsible for developing and fostering relationships with community organizations to focus on program growth.
Essential Duties and Responsibilities Team Management/Supervisory Responsibilities Manage the day-to-day operations of R.A. Quarshie Healthcare, LLC programs. Responsible for ensuring that all individuals are receiving appropriate services within service offerings. Provide approval of new hires, participate in interviews, and supervise the Program Coordinator in the hiring, on-boarding and off-boarding process. The Program Director brings both supervisory and clinical skills to the table, contributing to the supervision of our DSPs, DSP Supervisors, Program Coordinator and other subordinate staff on a consistent basis. Coach and counsel staff as needed in conjunction with Human Resources. Evaluate and complete employee competencies timely. Provide feedback and evaluate employee evaluations timely and determine the need for retraining and improvements. Facilitate DSP and administrative weekly Team Meetings. Manage and oversee staff schedules to ensure clients are provided with services at all times. Monitor work schedules and oversee our Inovalon shift schedules of the DSP Team members to ensure appropriate coverage in conjunction with the Program Coordinator. Ensure and oversee the review of DSP daily progress notes for timeliness, quality, completeness and compliance as required. Coordinate employees' time off in conjunction with Human Resources and Payroll. Adhere to approved budget by R.A. Quarshie Healthcare's Finance Department. Review and sign off on employees' time and mileage expense reimbursements. Responsible for monitoring and communicating deliverable hours to each staff person. Discover ways to enhance efficiency and productivity of staff. Other duties as assigned. Quality Assurance/Clinical Responsibilities Manage the day-to-day operations of R.A. Quarshie Healthcare, LLC programs. Adhere to approved budget by R.A. Quarshie Healthcare's Finance Department. Responsible for ensuring that all individuals are receiving appropriate services within service offerings. Review and monitor the quality of service for each client, including the number of hours of service provided to each client. Ensure Client Satisfaction and client surveys are offered and completed and made available to the quality improvement team throughout the year. Review and ensure that Active clients receive at least ten hours of services a month. Oversee and complete Intakes for new clients to include completing all required intake paperwork. Oversee and ensure Initial, Comprehensive and Annual ISP's (Part V) are completed timely to include all paperwork and associated protocols. Oversee and ensure Client ISP quarterly reviews are completed timely and accurately and provided to stakeholders as required. Effectively support clients with incidents in person as necessary. Review reports prepared by staff to ensure compliance with internal and program policies as it relates to your duties and management of staff. Complete timely and accurate incident reports in CHRIS as per program requirements. Perform investigations and Root Cause Analysis in the event of an incident. Participate in quarterly Quality Improvement reviews and efforts. Ensures continuous quality improvement. Ensure the maintenance of program records and reports relating to individuals served are complete, accurate, timely and in compliance with program requirements. Participate in licensing reviews initiated by DBHDS. Ensure program operations and activities adhere to program policies, legal guidelines and internal policies. Keep senior management informed with detailed and accurate reports and/or presentations. Ensure timely and proper communication with CEO on all issues at all times. Other duties as assigned. Organizational Growth and Development Contribute to the organization's development and growth of internal policies, processes, procedures, and training. Support R.A. Quarshie Healthcare's values of excellence, service, integrity and inclusivity. Attend provider meetings at the behavioral health-related meetings and any other meetings pertinent to our clients.
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