at Humana in Dover, Delaware, United States
Become a part of our caring community and help us put health first The Director, IT Vendor Management is responsible for the resource operating model strategy, third-party resource engagements, contract outcomes and related labor skillsets that enable the Site Reliability to support, maintain, integrate, and optimize technology platforms and applications for Humana. The role provides strategic advice and guidance across SRE and multiple L1, L2 areas and will lead budget, communication and other SRE operating teams. Highly skilled with broad, advanced labor management and contractor negotiation experience.
The Director, IT Vendor Management will lead the vendor strategy, relationships and labor contracts for a $50MM+ third-party spend to support 1400+ applications, growing 10% historically per year, and encompassing approximately 1,000 contracted resources. This strategic leader will drive both financial and subject matter expertise value by advancing vendor performance through the next generation contracts and related resource expertise alignments. This role will also provide oversight and governance to the ongoing operating budget actuals and planning, partnering with Technology teams both within and outside the SRE organization.
Key Responsibilities: + Leading vendor partnerships
+ Evaluating current and creating new KPI's to govern vendor performance and cost.
+ Serve as the primary subject matter expert for SRE's vendor performance across all dimensions including but not limited to: spend, resource capabilities and allocation
+ Negotiation and contract analysis, partnering across the SRE Vice President's staff and other key leaders across the Humana CTO organization.
+ Budget planning, analysis and contract optimization opportunities across both SRE and adjacent L1, L2 responsibility areas
+ Leadership of multiple operational SRE teams
Use your skills to make an impact Required Qualifications + Bachelor's degree in IT, financial, management or similar field
+ 5+ years of experience in technology – related vendor management
+ 5+ years in technology-related budget management for significant resource portfolio size (300+ vendor resources)
+ 3+ years of leadership experience with direct reports
+ Experience in negotiating large-scale, highly complex vendor agreements (Statement of Work, Time& Material) of $25MM + in annualized spending
+ Experience in highly matrixed organizations, working across complex areas with highly complex, technology portfolios
+ Strong influence, interpersonal and executive presentation skills
+ Strong financial and analytical skills
Preferred Qualifications + MBA or other Advanced Degree
+ Experience in Healthcare Industry
+ Technology support experience in a Site Reliability Engineering or Production Support organization
+ Six Sigma, ITIL , Agile or other related certification
+ Previous experience in large scale technology-related vendor transitions or first-time implementations
Additional Information Why Humana Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Work-At-Home Requirements To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Interview Format As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Social Security Task Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from with instructions on how to add the information into your official application on Humana's secure website.
*This is a remote position. **Must be able to work EST hours. #LI-Remote
#LI-CB2
Scheduled Weekly Hours 40
Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$164,700 – $226,600 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us Humana Inc. ( NYSE : HUM ) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer It is the policy of ?Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of ?Humana?to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, t
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