Intuit is a global platform company that is on a mission to power prosperity around the world for consumers, small businesses, and the self-employed. Across our four leading brands – Turbo Tax, Credit Karma, QuickBooks, and Mailchimp – Intuit serves over 100M customers and is one of the few companies in the world to have both a thriving consumer and small business ecosystem. Intuit is known for its innovation track record, customer centricity, and its consistent recognition as a top place to work.
Mailchimp solves one of the largest challenges small businesses face – getting and growing customers. For two-thirds of small businesses, finding new customers is their biggest obstacle and over 25% struggle to retain existing ones. 13M businesses use Mailchimp to grow their business, and the combination of QuickBooks and Mailchimp will enable the next horizon of transformative innovation.
Responsibilities The successful candidate will lead a highly passionate account management team of Full Time Employees and outsourced scaled operations to deliver exceptional business outcomes for Mailchimp customers. The team focuses on delivering account management solutions for the Mailchimp high-value customer base.
Deliver exceptional customer outcomes by helping customers adopt product features which deliver value for their business. Key business metrics of success will be customer success satisfaction, customer engagement, revenue expansion, and churn reduction leading to net revenue retention.
Lead with data and insights to drive continuous improvement in business outcomes delivered by the Customer Success team.
Partner with the Intuit tech teams to explore, recommend, and execute tools and functionalities that enable the Customer Success team to become more effective and efficient in delivering outcomes.
Serve as a leader and culture driver for Mailchimp and Intuit.
Qualifications Leadership experience building and scaling customer account management team. Strategic thinker who can deliver targeted business outcomes in a sophisticated ecosystem with the ability to navigate and influence across multiple functions. Exceptional leadership qualities of grit, composure, and clear decision-making frameworks. Talent Magnet - Attracting and developing best-in-class talent and leading a high-performing team culture. Diversity and inclusion isn't just something we do — it's part of who we are. Intuit's commitment to diversity and inclusion dates back to the early days of the company when we first declared our core values and mission, and today our Stronger Together value keeps this front and center in how we power prosperity around the world. When our workforce composition reflects our customers and communities, we believe we can develop deeper empathy, accelerating innovation to solve the biggest problems our customers face.
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