Position Summary:
The Director of Business Development leads the agency to achieve growth expectations according to revenue, census, and start of care budget goals. This position leads the execution of the Sales and Marketing plan to build relationships with referral sources within the communities we serve while leading the growth of the agency and supporting the growth of the organization as a whole.
Essential Functions:
Reasonable Accommodations Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform essential functions. In accordance with Title VI of the Civil Rights Act of 1964, applicants will not be discriminated against regarding race, color, national origin, disability or age.
Mission Statement:
This facility is operated by Allegiance Healthcare Home Health, Hospice and Palliative Care. Our Mission is to provide the highest standard of care to our patients and the entire community that surrounds each patient. We strive to holistically meet their spiritual, social, and clinical needs in the most peaceful, dignified, and comforting manner possible.
Job Responsibilities:
Hires, directs, trains, and supervises the sales team at the agency level.
Coaches employees to overcome objections and collaboratively work toward growth goals.
Supervises and monitors growth and health of the sales team in their defined territories.
Maintains a comprehensive working knowledge of community resources providing in-services and education to the sales team.
Communicates with physicians, nurses, and other healthcare professionals regarding interested, prospective, and/or current patients.
Performs direct sales to key accounts.
Establishes and maintains a positive working relationship with referral sources, patients, families, healthcare professionals, and the community at large to bring a greater understanding of the hospice philosophy and support to all patients who desire our care.
Assists the Director of Admissions in overseeing the referral to the admissions process to achieve growth goals.
Manages conflict and complaint resolution when necessary.
Develops an agency business plan establishing organization volume projections in the annual budget to drive financial performance.
Understands key drivers of revenue, admissions, and length of stay and designs strategic sales strategies to achieve agency growth goals.
Utilizes basic sales process to uncover customer needs and barriers.
Plans, directs, organizes, and coordinates educational events, health fairs, and community programs.
Knowledge of and adherence to all policies and procedures.
Maintains compliance by documenting accurately and timely within the organization's electronic health record.
Lives the Mission, strives to achieve the Vision, and exemplifies the Core Values of the organization.
Works toward exceeding chosen Pillar goals in the areas of Employee Satisfaction, Customer Satisfaction, Quality Service, Compliance, Growth, and Financial Performance.
Knowledge of and adherence to the employee Code of Conduct and Code of Ethics.
The above statements are intended to be a summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
Education and Experience:
Bachelor's degree in Marketing, Business Administration, or related field preferred.
At least three years' experience in healthcare sales preferred.
Knowledge of hospice care preferred.
Other Qualifications:
Maintains a neat, well-groomed appearance at all times. Keeps personal appearance appropriate for patient care.
Ability and willingness to participate appropriately in a disaster or evacuation situation.
Participate in pre-employment and annual Tuberculosis screening.
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