Summary The Director of Sales Support is a strategic leader responsible for identifying, designing, and implementing effective process improvements across the sales organization to centralize sales support process management, drive and enhance efficiencies, quality, and overall performance. This role requires a hands-on approach to lead change and continuous improvement initiatives, optimize workflows, and collaborate with cross-functional teams to ensure sustainable improvements that align with business goals.
This position will interface with employees at all levels and functions across the product line. This individual will work directly with the sales leadership team to define and set a strategy for sales support efforts and continuous improvement activities. This position directly reports to the Vice President Asset & Product Management.
Essential Functions Strategic Planning: define and communicate a compelling vision and strategy that aligns with the sales organizations long-term goals. Lead change management initiatives related to development and implementation ensuring teams and stakeholders are aligned and prepared for transition.
Team Leadership & Development: recruit, mentor and lead a team of sales support specialists, set performance goals, and foster a culture of collaboration, success and ownership. Provide clear guidance and strategic direction to ensure the correct decisions are being made and the team excels in their roles. Encourage professional development and continuously optimize team dynamics and productivity.
Stakeholder Collaboration and Communication: lead the entire lifecycle, from ideation and post-launch analysis of sales support centralization, ensuring successful execution at every stage. Prioritize sales support features, enhancements, and improvements based on feedback, competitive analysis and business objectives. Drive effective launches in collaboration with sales and other stakeholders to ensure alignment.
Metrics and Performance Tracking: establish, monitor and report on KPIs to assess performance, usage and impact. Use data to drive decision making, adjust strategies and optimize processes based on business needs and performance. Ensure continuous improvement of processes through feedback, research and performance analysis.
Additional Responsibilities P&L and Budget responsibilities
Periodic executive leadership updates
Performs other duties as assigned.
Skills and Abilities Exceptional communication, analytical, and problem-solving skills, Required
Strategic Thinking, Required
Customer Focused, Required
Analytical and Data-Driven Decision Making, Required
Team Building and Mentorship, Required
Strong Communication and Presentation Skills, Required
Adaptability and Innovation, Required
Excellent communication, presentation, and interpersonal skills, Required
Analytical mindset with the ability to interpret data and provide actionable insights, Required
Qualifications Bachelor's Degree in business, Marketing, or related field, Required
7 years or more in product management, sales operations, sales enablement with a proven track record of managing and scaling successful products, Required
3 years or more in strong leadership experience with demonstrated ability to inspire and lead high-performing teams, Required
3 years or more in experience in content development, Preferred
Deep understanding of product lifecycle management, user-centered design, and agile methodologies, Required
Experience with data analytics tools, customer insights gathering, and performance tracking, Required
Strong understanding of sales processes and methodologies, Required
Proficiency in using sales tools and platforms (e.g., CRM systems, sales enablement platforms, analytics tools), Required
Travel - 10% to 15% (as necessary)
Job Category: Sales Support
Compensation Information:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
104100
Maximum Pay Range:
208300
The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
Benefits Information: For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at ****** or 800-793-3754.
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