What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.
At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda's, we want you to join our team to Bring the Future!
Job Purpose Parts & Service Field Operations group provides dealer consulting and support to improve the Service customer experience and maintain dealer profitability. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Co., Inc (AHM) and Honda/Acura dealerships. The DPSM is the dealer's point of contact for all parts and service-related activities. The DPSM works to identify specific gaps between AHM Objectives and actual Dealer performance in the areas of, Customer Relations, Customer Satisfaction, Customer Pay repair order growth, Honda/Acura Genuine Parts and Accessory Sales and dealership profitability. The DPSM supports development, implementation, and follow-up of action plans to programs, policies, and procedures, which develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty. The DPSM is expected to support DPSM mentoring Pilot Program(s) as assigned areas of responsibility tasks or projects. This position is responsible for an average of 9-11 Honda/Acura Dealers.
* This position will cover the territory of New York and Connecticut * Key Accountabilities Achievement of parts and accessory sales objectivesAchievement of customer satisfaction objectivesIncreasing district repair order growth and customer retentionMonitoring and managing warranty expense Qualifications, Experience, Skills ????
Bachelor's degree in Business, Marketing, Automotive, Technology, or equivalent work-related experienceCandidates with knowledge of warranty and dealer service wholesale and retail experience, including operations policy and proceduresAt least 5-10 years of auto parts and service wholesale and retail experience, including operations policy and procedures is requiredKnowledge of warranty and dealer service wholesale and retail experience, including operations policy and procedures is requiredMust be proficient in the use of analysis, action planning, and follow through to achieve assigned business objectivesThis position requires frequent travel and the possibility of relocationProficiency in MS Office applications Word, Excel, and PowerPointEffective communication skills, both written and verbalStrong project management skillsExcellent customer service Workstyle Remote Benefits and Total Rewards What differentiates Honda and makes us an employer of choice? Total rewards: Competitive base salary Pay will be based on several variables that includes but not limited to geographic location, work experience, education, etc. Annual BonusOvertimeIndustry-leading Benefit Plans (Medical, Dental, Vision)Paid time off, including vacation, paid holidays, sick time, and personal days401K Plan with company match + additional contributionRelocation EligibleLifestyle Bonus Career Growth: Advancement opportunitiesCareer mobility Education reimbursement for continued learningTraining and Development programsAdditional Offerings: Wellbeing programCommunity service and engagement programsProduct programsFree drinks onsiteHonda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
