In collaboration with the Director of Development and other departments, the Member Services Coordinator assists the organization's efforts in a variety of fundraising operations including direct mail, online donations, on-air pledge drives, and member events. Our goal is to ensure that our members receive high value, experience strong customer service, and feel a deep mission connection to our organization.
\n Key ResponsibilitiesResponsible for the management, process control, security, privacy, and data accuracy of donor records, communications, promotions, data collection, and financial activity.Maintain the ethical standards of fundraising including donor privacy.Oversight responsibility for the Customer relationship management (CRM) Databases.Monitor membership phone line and email inbox to answer general member communications and direct them to the appropriate staff member for help.Maintain an accurate audit trail of all membership transactions, including credit cards, electronic fund transfers, foundation gifts, corporate matching gifts, vehicle donations, etc. Timely generate and fulfill donation acknowledgments, merge and print documents and prepare for mailing.Perform constituent and prospect record data entry and maintenance.Maintain accurate inventory of communication materials, promotional supplies & gifts; research potential vendors and place orders as needed. Assist and collaborate with other departments when necessary.Create fundraising appeals, pledge types, and packages to effectively categorize renewal rates, increased levels of giving, and growth of the general donor roster.Recapture lapsed monthly sustaining donors through outbound calls, emails and mail campaignsManage daily processing of renewal mailings, donation billing, and monthly installment reminders.Assist the development department with donor cultivation, membership events, and stewardship, as well as provide exceptional customer service to all donors.Able to work at occasional after-hours events.Perform other duties as assigned for ongoing support of the organization. Qualifications & Skills for SuccessMinimum of two years of membership support or customer service role preferredWorking knowledge of Microsoft Office products, including the ability to learn new applications.An understanding of specialized membership software and web donation software is preferred.Demonstrated ability to articulate and present verbally and in writing.Strong attention to detail, organizational and team skills.High degree of independent thinking and self-responsibility.Self-motivated, outgoing, and ability to meet deadlines and achieve results. Some moderate lifting (up to 45 pounds) may be required on an occasional basis. Understanding of and enthusiasm for Central Florid Public Media's mission to provide public service journalism to Central Florida.
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