Job Description
Salary Range: $44,497-$71,640 Salary Grade: 13 Salary Range: FLSA: Nonexempt
This classification is safety sensitive, subject to random drug testing in accordance with the County's Drug & Alcohol Policy.
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls from the public; determines nature of call and correct signal and/or code; simultaneously enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls.
Provides lifesaving and pre-arrival instructions to callers in emergency medical situations; remains available to callers while units are in route; and checks medical status.
Dispatches the appropriate agency personnel to scene through use of radio and CAD System; coordinates multi-unit and multi-jurisdictional response calls; maintains awareness of available response units; dispatches calls to available units; maintains contact with response units to provide information and instructions regarding emergencies; and assists in the coordination of correct response.
Utilizes computer to enter and retrieve data/information related to police, fire, and emergency medical service activity; retrieves and relays information from the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC), such as driver's license, weapon registration, vehicle tag, article identification numbers, date of birth, etc. to law enforcement personnel.
Contacts complainants, alarm companies, wreckers, EMS, and other agencies; confirms warrants at the request of law enforcement officers; relays information regarding located, recovered, or stolen articles; and relays other information as required.
Assists in training new hires; writes daily observation reports, mentors and advises trainee; shadows/assists assigned trainee; ensures that trainee follows protocol, policies and procedures; and makes recommendations to training division.
Testifies in Court; may be called to testify as the owner of a voice on an E-911 recording and/or to be a witness that a call was received.
Minimum Qualifications:
High school diploma or GED and vocational training in emergency communications required; two years of experience as E-911 Communications Officer I; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Specific License or Certification Required : Must possess and maintain the following: GCIC and NCIC Certification, Emergency Medical Dispatch (EMD) Certification, Emergency Fire Dispatch Certification (EFD), Emergency Police Dispatch Certification (EPD), Georgia Peace Officer Standards and Training (POST) Certification, Communications Training Officer (CTO) Certification, and certification on all Police dispatch consoles
Preferred Qualification : Must come from a large or comparable sized 911 Center
All qualified applicants must take and pass a Criti-Call test with a required typing speed of 35 Net WPM. If selected to proceed in application process, testing notifications will be emailed to each applicant.
*Applicants for this position must be able to work rotating shifts.
*This is a 24-hour operation, shifts are available based on the operational need. Must be willing to work any shift, including weekends.
Position posted until a viable pool of candidates has been established. This posting is to fill the current vacancies and to establish an eligibility list to fill any future vacancies that may occur in the next 6 months.
