Electronic Services (EFT/ACH) Specialist
Location: Oak Brook Operations Center
Reports to: VP Deposit Operations Manager
Hours: M-F 8:00am to 5:00 pm, and occasionally until 5:30 pm
Position Summary:
Performs all duties associated with the accurate administration, updating and processing of EFT/ACH activity.
Receives and processes ACH adjustments and returns as necessary.
Serves as a reference source for other teams by handling customer inquiries.
Essential Duties and Responsibilities:
Demonstrates a CAN DO attitude.
Maintains familiarity with federal and state regulations that relate to ACH and other EFT activity.
Good knowledge of ACH processing and NACHA rules/regulations.
Research, process, and post customer's ATM error resolutions in accordance with Regulation E.
Independently resolves complex ACH scenarios.
Answers customer and staff inquiries and solves problems regarding ACH and other EFT activity.
Responsible for processing customer's requests for transaction adjustments including but not limited to:
Written Statement of Unauthorized Debit (WSOUD)
Unauthorized/error draft posting
Process ACH transactions including return items, rejects, stop payments, research, customer updates and modifications, and origination file monitoring.
Repair any exception items, prepare returns, and balance files for reconcilement.
Reconciling daily ACH and check clearing settlements to ensure complete and accurate posting of transactions to member accounts.
Process daily ACH returns, Notification of Change (NOC), and Death Notification Entries (DNE) from the Federal Reserve Bank
Responsible for handling digital payment exceptions, escalations, and reconciliations related to ACH, Real Time Payments, Wire and/or Zelle within established timeframes in order to mitigate risk.
Provide input and support for process improvement, operational efficiencies and automation of department processes or implementation of new technologies.
Acting as a subject matter expert (SME), train and mentor department staff on ACH related topics to ensure new and existing staff have the required knowledge and skills.
Monitor and recommend refinement of existing digital payment workflows; develop and implement new processes where needed.
Processes credit and debit card research and requests and investigates debit card disputes until resolution.
Researches and resolves ACH errors or discrepancies.
Promptly answers incoming emails to colleagues and customers.
Assists with maintaining current documentation for procedure and training manuals.
Assists with the annual ACH audit and addresses any findings and recommendations.
Proven skills to handle multiple tasks and priorities in a fast-paced environment to ensure that deadlines are met.
Performs other duties as assigned.
Supervisory Responsibilities:
None
Qualifications/Attributes:
Ability to establish positive working relationships and collaboration across the organization.
Exceptional analytical and problem-solving skills.
Strong written and verbal communication skills.
Comply with all bank policies, audit standards, regulatory mandates, and all required compliance training.
Strong attention to detail and excellent customer service skills.
Requires minimal supervision.
Ability to adapt and embrace policy and procedure changes.
Compliance:
Completes compliance related audits and analysis; completes compliance-related projects as required.
Other Skills and Abilities, including computer skills:
High School degree or GED is required.
Required Knowledge EFT/ACH and NACHA rules & regulations.
Proficient in MS Office-Excel, Word, Outlook.
Two years operations/electronic support/customer service experience, preferably with a financial institution.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee frequently is required to stand, walk, sit and use hands to finger, handle or touch.
The employee is occasionally required to reach with hands and arms.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision and ability to adjust focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lakeside Bank Equal Employment Opportunity Policy:
Lakeside Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Note: This job description is not intended to be all-inclusive.
Employee may perform other related duties as assigned to meet the ongoing needs of the organization.