Job Description
JOB SNAPSHOT
Job Title: Employee Engagement Manager
Location: Nashville, TN
Salary: $58,656 / annually
Benefits: Health, Vision, Dental, & 401(k)
Valid Driver License & Clean Driving Record Required
Position Summary
At GardaWorld Security Services providing a standard beyond the standard in our hiring process ensures that every candidate scheduled for an in-person interview receives a red-carpet experience, thus impacting our ability to hire and retain the best talent. The Employee Engagement Manager is a critical role in the selection decision a nd retention of top talent for based on our client specific needs.
Personal Characteristics
Company-Wide Culture - High Integrity (Character Beyond Reproach), Servant Leader (Never Asking Anyone to Do What You Aren't Willing to Do), Hands-On Leader, Financially Prudent, Detail-Oriented, Thick-Skinned, Fun.
Primary Responsibilities and Duties
Be a subject matter expert of all client specific requirements and information for current open positions based on utilization of Client Profile Form (CPF) and Open Position List (OPL)
Actively participate in discussions related to open roles and gain a clear understanding of specific requirements with members of Operation, HR, and TA teams
Build excellent relationships with internal / external candidates, using superior communication and customer service skills to provide positive and engaging experiences
Extend Job offers and review CPF with candidate to ensure candidate understanding of expectations for success
Maintain candidate databases via our Applicant Tracking System and Open Position Log (OPLs)
Champion the Red-Carpet Client Profile Forms, providing upkeep to ensure the forms are maintained and current
Ensure employee logistics have been completed to include uniform, CPF, and schedule
Build and Foster meaningful relationships with new hires and existing employees
Execute and coordinate first 90-day talent touchpoints to include New hire call within 48 hours, 30-day survey call, 60-day email, and 90-day survey call to enhance the employee experience throughout the employee life cycle
Track and analyze all employee communications, engagement activities, concerns, and work to resolve with applicable member of Operations
Handles all matters with confidentiality and professionalism
Must be available to take calls after regular business hours
Must be available to attend weekly after business hour site visits with new security officers
Maintain accurate records regarding effective communication with newly assigned officers
Knowledge, Skills, and Abilities Required Heightened leadership skills
Passion to live and impart the core values of GardaWorld Security
Consultative approach to business interactions
Strong interviewing skills
Organizational skills to plan, organize, and prioritize workload and meet multiple deadlines
Strong written and verbal communication skills
Proficient in Microsoft Office suite of products (Word, Excel, Outlook)
Must possess the following personal qualities Sense of urgency
Persistence/Tenacity
Follow through
Detail oriented
Good judge of people
Enthusiasm, for position and company
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.
Optimal Education and/or Experience Bachelor's degree in Business Related field is requested
Human Resources or management experience in a multi-site, high volume, tactically focused organization is desirable
Experience in a service environment is a plus
Microsoft Office Suite proficiency
Additional Requirements Pass an extensive background screening which includes, but is not limited to, criminal background checks (local, state, and federal), drug test, aptitude tests, skills assessment, interviews, and personality profile (behavioral assessment)
Tech-savvy with experience in both proprietary and mass market systems
Must be at least 21 years of age or older as required by applicable law or contractual requirements
Legally authorized to work in the United States
Qualifications
Education
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