Enterprise Customer Success Partner - EAST At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What You'll Do: The Enterprise Customer Success Partner (E-CSP) will proactively and continuously engage with a finite number of assigned customers to drive mutual success across the Land, Adopt, Consume and Expand cycle. This role will focus upon customers who have made an investment into SAP with S/4HANA Private Cloud along with additional cloud solutions across other customer buying centers. The objective of the E-CSP is to maximize the value that customers and SAP receive through adoption and optimal consumption of their entitled solutions. The role, by design, is cross functional and will align with leadership across Chief Business Office (CBO), Partners, and the Market Units.
The E-CSP simplifies the customer engagement model by advocating for the customer and acting as the primary post-sales SAP contact via orchestrating resources across the product portfolio, Chief Business Office, Partners and the Market Units. The E-CSP drives business outcomes by engaging as a trusted advisor: delivering the intelligent enterprise with customer executives and engaging with line of business leaders to align the right SAP expert with each stage of the customer's transformation. The E-CSP aligns with the regions and market units to ensure strong local customer support, supported by centers of experts. The E-CSP is responsible for assuring the continuity of the customer's subscription and maintenance-based solutions and maximizing their usage. By assuring a high level of customer value realization, the E-CSP will positively impact SAP's business performance, securing renewals, collaborating with sales for up/cross-sell opportunities, safeguarding recurring revenue, and enabling business expansion. Specific activities include:
Execute enterprise-level Relationship Assessments and coordinate LoB Relationship AssessmentsDevelop, maintain, and execute enterprise-level Outcome Success Plans (OSP) inclusive of all LoBsDrive cross-LoB adoption, entitlements consumption and document business impactSecure renewals in collaboration with the Commercial Center as well with Sales for up/cross-sell opportunities to safeguard recurring revenue and enable business expansionCollaborate with sales for up/cross-sell opportunities to safeguard recurring revenue and enable business expansionProactively address improvement opportunities identified via NPSRemain knowledgeable on customer industry, strategy and market conditionsAssist with escalations and management of critical situationsDevelop deep relationships with key Customer decision makers and executive sponsors and lead quarterly review meetings.Assist customers with transformational change by facilitating and coordinating cross functional involvement with solutions consulting and services delivery.What You Bring: Experience driving customer value realization based on agreed business outcomes including driving renewals, expansions and up-sellsPossesses strong knowledge of best practices and leading business commerce enablement strategies specific to the S/4 HANA Cloud value proposition.Demonstrated success navigating difficult customer situations and discussing sensitive issues with executivesBroad understanding of SAP solution portfolio and the business processes they enableBusiness outcome, value realization modelling, ROI experienceExpert governance and stakeholder management skillsExpert verbal/non-verbal communication, relationship building and executive presence skillsKnowledge of SAAS and IAAS processes (e.g. provisioning, onboarding, customer support)Experience driving renewals, expansions and supporting up-sellsExperience consulting on complex global transformation programs and applying risk-mitigation strategiesBachelor's degree or equivalent requiredAbility to travel up to 30%, as neededOur vision is to drive world-class customer experience and business outcomes. We achieve this by passionately championing the success of our customers by inspiring and empowering people to lead, orchestrate, and deliver sustainable customer value.
Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: ******** .
EOE AA M/F/Vet/Disability Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 116,400 - 251,800 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance.
Requisition ID: 401537 | Work Area: Sales | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
Nearest Major Market: Philadelphia
Job Segment: Cloud, ERP, SAP, Database, Technology, Customer Service
#J-18808-Ljbffr
