JOB SUMMARY:
Provides leadership and administrative duties in support of Costume Department and management by upholding and reinforcing company and costuming specific policies and procedures; overseeing daily operation of costuming, providing work direction to team members; ensuring show quality, guest service, and safety expectations are achieved; and completing tasks and assignments critical to the daily operation of the Costume Operations.
MAJOR RESPONSIBILITIES:
Performs administrative responsibilities in support of Costume Operations and venue management which include; preparing weekly team member schedules, daily flash reports and overtime justifications, documenting team member recognition/performance improvement observations, venue supply inventory maintenance and ordering, maintaining company information and TSAT communication boards, EHS housekeeping inspections, EHS compliance tracking. This role also supports/attends fittings.
Provides work direction to team members; communicates and reinforces company and venue specific expectations of behavior and performance standards; initiates team member feedback discussions for recognition and performance improvement, compiles written documentation of observed behaviors for Management.
Observes and monitors shows/sets to ensure highest standards of show quality, guest satisfaction, and safety are being achieved; addresses and follows up on any observed show quality, guest, or safety issues utilizing the necessary departments and the manager on duty to expedite a resolution. Monitors the quality, cleanliness and facility maintenance standards to ensure the costumes are "Show Ready" for our guests at all times.
Performs opening and/or closing duties for the venue(s) including: Checking on team members, conducting daily start-up meetings, handling all staffing issues resulting from team member's calling out sick/personal, monitoring start-up/shut down procedures, communicating operational readiness or staffing/technical problems with partnering departments, adjusting staffing levels, grids and rotations to accommodate park attendance/business needs, and compiling daily FYI for distribution.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.
SCOPE:
Oversees the daily operation of an Entertainment venue(s); providing work direction to team members; ensuring show quality, guest service, and safety expectations are achieved; and completing tasks and assignments critical to the daily operation of the Entertainment venue(s).
EDUCATION:
High school degree or GED is required.
Technical school is preferred.
Associate's degree (AA) is preferred.
EXPERIENCE:
1-3 years' experience within the entertainment or theme park industry preferred; or equivalent combination of education and experience.
ADDITIONAL INFORMATION:
Proficient in Microsoft Word, Excel and Outlook.
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal Orlando Resort.Here you can.
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