Tao Group Hospitality offers competitive benefits for all full-time team members such as: Medical, Dental, and Vision Coverage401(k) Retirement Program with Employer MatchLife and Disability Insurance PlansAncillary Insurance PlansMental Health Support and ServicesFertility & Family Forming Support and ResourcesPet InsuranceEmployee DiscountsTAO Savings MarketplaceTime off and much more! The Manager, Event Operations provides support to the Event Operations Leadership Team to ensure the department is run in an efficient and effective manner, with a high focus on delivering gracious hospitality and positive guest experiences. The Manager, Event Operations is responsible for the flawless execution of events to ensure the opportunity is generated for repeat business.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: Demonstrates outstanding expertise, management and consultation skills when conducting business with clients, vendors, and team membersMaintaining a thorough understanding of event procedures and the overall operating style of the companySupervises Venue Management and Event Staff to ensure proper execution of the event with a high level of guest satisfactionProvides good example and maintains accountability of day-to-day operationsAttend site visits, pre-planning meetings, and appropriate venue meetings as necessary to support the guest event experienceEffectively communicate information through written correspondence and oral communication with the client, hotel / venue contacts and internallyAppropriately communicates/delegates with Managers and Supervisors to ensure all work is done according to the standards setPrepares, executes, and properly closes events and respective venuesIdentify extensions/guest overage opportunities during events to create more revenueMaintains healthy relationship with all other departments/operations teamsComplete knowledge of all Tao Group Hospitality venues, region specificRelentless pursuit of health-code-approved work environmentsEnsures guests are being served alcohol per alcohol training and certification standardsKeep immediate supervisor fully informed of all problems or matters requiring his/her attentionMaintains clean and organized storage facilities, while keeping accurate inventory counts of all suppliesProperly complete event logs and all financial paperwork in compliance with accounting guidelines and distributes to internal stakeholdersGenerate final Event Check and held accountable to obtain any balance due on account immediately upon completion of eventObtains and reviews Sign in Payroll Sheets for its accuracyMinimum 2 years' managerial experience in high-volume event operations in a 4-5 Star Hotel Catering Environment and/or high-volume Nightclub/Restaurant EnvironmentMust have strong leadership skillsMust be positive/solution orientedAbility to prioritize, manage multiple projects and effectively perform within tight time constraintsAbility to successfully perform in high stress, fast-paced environmentMust have strong attention to detail and quality of workAbility to deliver gracious hospitality, excellent customer service and work with a variety of personalitiesAbility to handle confidential and sensitive informationAbility to build relationships and work in a team environment SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
Must have strong problem-solving skillsExcellent written and verbal communication skills requiredAbility to work under pressure and meet deadlinesMust have good positive energy throughout the dayMust be able to read the computer monitors and print legiblyMust be able to sit and/or stand for extended periods of timeMust be able to move quickly through work and set the pace in the officeMust be able to push and lift up to 25 lbs.Small to Medium office environmentOffice, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment5-25% Local Travel (United States)Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volumeMay work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be requiredMaintain a professional, neat, and well-groomed appearance adhering to Company standardsMust be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous mannerAbility to maintain a high level of confidentialityAbility to handle a fast-paced, busy, and somewhat stressful environment