Position Description: The role of the Family Housing Hub Specialist is to assist families experiencing a housing crisis by problem-solving, identifying resources, and offering support and/or assessment through the community-coordinated entry system at the Family Housing Hub (FHH). The Specialist position is responsible for providing client navigation services and screenings for families experiencing homelessness with the purpose of diverting families to safe housing options and/or connecting them to the community emergency shelter waitlist.
Essential Duties and Responsibilities: Direct Client Care Provides resources, support, and information to households and assists households in creating short-term plans to solve immediate housing crises. Engages in problem-solving techniques and housing stability planning with households including preventing families from entering the homeless services system when appropriate. Completes assessments with households in a professional, trauma-informed, and accurate manner. Collects all required information from households to ensure appropriate connections to resources and housing. Serves as liaison between household and partner agencies to assure continuity of care. Collaborating with partner agencies, assists clients in accessing all necessary documentation for program eligibility. Assists with triage at FHH front desk and phones, greets clients, and provides high-level screening upon initial contact. Family Housing Hub Operations Staff satellite locations and off-site screening events. With the FHH team, maintains up-to-date listings of community, employment, and housing resources. Clearly and consistently communicates program details and client navigation information to external partners. Assists in office administration including client record upkeep, data entry, and information inquiries. Supports program Coordinator with customer service responsibilities by fielding client concerns and external partner inquiries. Documentation, Data Quality, and Outcomes Assures data is complete, accurate, and on-time in accordance with UMOM's data quality standards. Focuses on achieving agency outcomes of diversion from the homeless system, data quality, and program efficiency. Qualifications and Competency Requirements: Experience and Education Bachelor's degree required, ideally in a related field Minimum 3 years of experience working with at-risk populations and/or case management required Demonstrated knowledge of Motivational Interviewing and Trauma Informed Care, preferred Knowledge of non-profit sector; experience working with underserved or disadvantaged populations is preferred Knowledge of community resources and understanding of community health and social service systems is a plus Computer Skills Basic computer literacy is required, including data entry, web navigation, typing and text editing, and the ability to learn operations in new software systems Proficiency with Windows operating system, Microsoft Word, Excel, and Outlook Compliance Valid Level One Fingerprint Clearance Card or the ability to obtain one Valid AZ driver's license and a driving record that falls within UMOM's policy 50/100 level of car insurance coverage (mileage reimbursement available) Additional Attributes Willingness to embrace and actively support the unique culture and values of UMOM Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks Ability to exercise excellent independent judgment and take ownership of decisions Ability to think on a broad, systems-level relative to the scope of the position Ability to work independently and self-manage to achieve goals while being a strong team player Ability to organize, meet deadlines, and delegate appropriately Ability to cope with and embrace change, risk, and uncertainty Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization
