Company Description Pay rate: $18 / hour - Use our Daily Pay benefit and get access to your pay as you need it.
Westgate Towers Resort in Kissimmee, Florida, offers you the ideal opportunity to welcome guests to our tropically landscaped property near world-famous theme parks and help them enjoy a truly memorable vacation getaway. An incredible work environment, Westgate Towers Resort features an array of onsite amenities and direct access to all amenities at Westgate Vacation Villas and Westgate Town Center such as the state-of-the-art Ship Wreck Island Water Park.
Job Description
As a Front Desk Supervisor, you will lead our front desk team to ensure every guest's journey begins and ends with a positive and memorable impression of our resort.
Supervise and train front desk agents to deliver top-notch customer service and operational excellence.
Handle guest inquiries, complaints, and requests promptly and professionally, ensuring a high level of guest satisfaction.
Oversee daily front desk operations, including check-in/check-out processes, room assignments, and reservation management.
Schedule and manage front desk staff, ensuring adequate coverage at all times.
Monitor and manage financial transactions, including room charges, payments, and cash handling.
Serve as the primary point of contact for front desk-related issues, facilitating effective communication between departments.
Conduct regular audits of front desk procedures and performance to ensure adherence to company standards and policies.
Address and resolve any operational or guest issues that arise, implementing solutions and preventing recurrence.
Assist with special requests, such as making restaurant, transportation, or entertainment reservations and arranging tours.
Qualifications
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
Proven experience in a supervisory role within the hospitality industry, preferably at the front desk.
Strong leadership skills with the ability to motivate and manage a team effectively.
Excellent customer service skills, with a focus on creating a welcoming and positive environment for guests.
Exceptional organizational and multitasking abilities, with a keen eye for detail.
Strong written and verbal communication skills, capable of interacting with team members and guests at all levels.
Proficiency in hotel management software and front desk operations.
Ability to lift up to 15lbs and stand for long periods.
Additional Information
Why Westgate?
Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.
