General Manager
Tommy's is looking for a motivated individual to oversee our new Grand Blanc location. The General Manager is responsible for daily operations and ensures all company standards are being followed.
The location is set to open December 2024 and we are looking to start employment of our leadership team early November for leadership training and pre-opening incentives!
What can Tommy's offer you?
Competitive base salary pay and annual performance bonuses!
Health Care Stipend Compensation
Paid time off
Valuable learning and development program
Significant ability to grow internally for motivated and strong performing team members
Fun, energetic, family-oriented work culture with an emphasis on team member morale
Nationwide brand presence
Position Responsibilities:
Protect the interests of the company and profitability; grow the business
Ensure that all company policies are maintained, current and up to date
Lead weekly meetings with the support of the Assistant Manager that include a review of weekly issues, such as scheduled events, service changes, maintenance issues, staff issues, promotions, etc.
Provide specialized leadership, training, and support to every Assistant Manager, Shift Leader, Site Specialist, and Team Member.
Communicate daily with every leadership and team either in person, by phone, or in Teams.
Accurately track and handle invoices for payment and record invoices in the Management App.
Ensure that all personnel-related paperwork is kept locked, current, and compliant
Professionally interview and hire the best candidates
Ensure that the work schedule is properly made (for a 3-week period) and appropriate for projected sales, to ensure that you are hitting your labor budget.
Keep team members on task with clear, written, and measurable goals
Properly handle disciplinary and human resources issues.
Work with each team member to identify and develop Shift Leaders for future consideration as for management positions.
Ensure a safe, secure, clean, and well-maintained business operation.
Create and complete a monthly site inspection form.
Investigate and handle all guest-related complaints, issues, and insure top-notch guest service in all operations.
Perform all POS and computer related systems tasks.
Drive for Top Level KPI's within the franchise community.
Be an exemplary ambassador for the business.
Hold Site to Franchise Standard of Operations Guide.
Successful completion of Tommy University courses, which will require overnight stays in Holland MI. at Tommy's Express Headquarters.
Any additional tasks that pertain to benefitting the company and taking care of the guests.
Position Qualifications & Candidate Attributes:
2-4 Years Managerial Experience
2 Years Training Experience
Proven experience in a successful guest service role
Exceptional verbal and communication skills
Must be able to problem solve and multi-task
High school diploma or GED.
Work Environment and Physical Demands
This job operates in a professional retail environment. Potential car wash operating hours are Monday through Sunday from 7:00am - 9:00pm. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work. The job works 5 to 7 days a week on site and works 40-45 hours per week. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
Able to work in a fast pace environment.
Able to move about inside the office to access file cabinets and office machinery, etc.
Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information.
Able to move equipment weighing up to 30 pounds.
Able to work and commute in all weather conditions.
Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.
Company Overview:
Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Application Question:
Why do you feel you will be the best candidate for the General Manager position with Tommy's Express Car Wash?
Experience:
Management: 2 years (Required)
Work Location:
In person
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