Grocery Clerk

Job summary
Create an outstanding customer experience through exceptional service.Establish and maintain a safe and clean environment that encourages our customers to return.Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
Job seniority: entry level
Responsibilities
• Help customers discover new items or products they inquire about.• Inform customers of food specials and recommend grocery items to customers to ensure they get the products they want and need.• Check product quality to ensure freshness and review 'sell by' dates.• Label, stock, and inventory department merchandise.• Report product ordering/shipping discrepancies to the department manager.• Stay current with present, future, seasonal and special ads.• Adhere to all food safety regulations and guidelines.• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.• Promote trust and respect among associates.• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management.• Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair.• Notify management of customer or employee accidents.• Report all safety risks or issues, and illegal activity, including robbery, theft or fraud.• Must be able to perform the essential functions of this position with or without reasonable accommodation.
Requirements
• Customer Service skills• Ability to handle stressful situations• Effective communication skills• Knowledge of basic math (counting, addition, and subtraction)• Retail experience is desired
Key Skills Needed
• Customer Service skills• Effective communication skills