Wonderscope is the region's only accessible, non-profit children's museum dedicated to providing STEAM – Science, Technology, Engineering, Arts, and Math – educational experiences for young children and their families. Wonderscope features 30,000 square feet of indoor exploration and 1/2 acre of year-round outdoor adventure, all with a unique Kansas City theme.
Title/Position: Guest Services Lead
Reports to: Guest Services Manager
General Responsibilities: The Guest Services Lead supports the Guest Services Manager in ensuring that museum floor expectations are met at the highest level by providing excellent customer service to guests and members, maintaining the museum floor, and leading part-time Guest Services staff in their daily dutiesDuties will include but are not limited to:
Going out of your way to provide excellent customer service to museum visitors and membersMaintain and monitor all museum floor spaces to ensure safe play and a positive customer experienceServe as manager on duty when Guest Services Manager is absentRespond to guest concerns in an urgent and professional mannerSupervising Guest Services staff, including: assigning Guest Services staff zone duties; managing break and lunch schedules; encouraging Guest Services staff to engage and interact with children and their adults in a playful and friendly mannerEnsure a positive experience for birthday party guests, monitor birthday party check-in/check-out, and supervise Birthday Room setup/cleanup duties and other proceduresProvide training for guest services staff on museum floorEnsure exhibits are functioning properly and communicate exhibit/facility maintenance needs to Maintenance Technician and Exhibits ManagerExecute opening and closing procedures in coordination with other museum staffOther duties as needed and assigned.Required Skills:
Minimum of two years' work experience in similar fieldCommitment to excellence in customer service and teamworkExperience engaging and interacting with young learners and their adultsHigh comfort level working with children in a fast-paced, high-traffic, public environmentViews children as capable and competent and recognizes that children learn naturally through playAbility to genuinely communicate with diverse guests of all backgrounds and abilitiesAbility to respond to guest needs and urgent/emergency situations in a calm, comforting mannerAbility to independently manage and prioritize several tasks efficiently and with easeReliable, flexible, and able to work cooperatively with other staff members as a positive team playerA strong commitment to the mission, vision, and values of WCM
Essential Physical Functions: On any given day, may be frequently required to do one or more of the following: climbing, stooping, kneeling, crouching, crawling, reaching, lifting up to 25 pounds and moving short distances
Compensation: $30,000 - $35,000 salary dependent on experience and ability. Benefits include health/dental/vision options, flexible PTO and 401K. This position requires weekend availability.To apply for this position: Please send a cover letter, resume, and two professional references to Carolyn Law, Employee Experience Manager, at . Wonderscope is an Equal Opportunity Employer.
Job Type: Full Time
