Hotel Front Desk Attendant

Description

Do you have a passion for service and love to put a smile on people's faces?
Then you might be an excellent fit for the hotel front desk agent position on our guest services team!
You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.
Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!


Responsibilities

•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
•Perform regular bookkeeping duties: make sure hotel guest information is current and correct
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
•Mitigate customer complaints as needed

Qualifications

•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•High school graduate, GED recipient, or equivalent
•Working knowledge of Microsoft Office and reservation management systems
•Displays impeccable interpersonal, time management, organizational skills, and customer service skills
•Has experience answering telephone calls and troubleshooting stressful situations