Job Description and Duties Join our Team of Professionals! The California Department of Education (CDE) Human Resources Division (HRD) provides services to internal and external business partners. We strive to provide assistance that is friendly, accurate, and efficient while enhancing CDE's ability to provide the best services possible. It is the purpose of the HRD to support the total operation in meeting its goals through its most valuable resource – its PEOPLE. HRD is committed to building a successful and sustainable workforce of engaged employees.
Under the general supervision of the Staff Services Manager I of the Classifications and Pay Office, and Examinations and Recruitment Office in the Human Resources Division, the Office Technician independently performs a wide variety of difficult clerical assignments. The incumbent will be a floater between the Classifications and Pay Office, and the Examinations and Recruitment Office. When needed, will also assist the Payroll & Benefits Office. The incumbent will be responsible for the following, but not limited to:
• Responsible for handling daily activities of processing incoming mail, typing and composing correspondence, form letters, filing, answering, and responding to inquiries from the public and CDE employees
• Check lobby drop box every morning and date stamp incoming applications
• Assist Classifications and Pay analysts in creating job controls, and job postings using the California Department of Human Resources (CalHR) Examination and Certification Online System (ECOS)
• Establish certification lists, request appropriate lists from other agencies; and create and mail employment contact letters
• Redact confidential information from candidate applications, scan, and upload hard copy employment application into ECOS
• Log incoming Personnel Request packages (PRs) and create PR folders in shared drive
• Monitor the Classifications and Pay Office, and Examinations and Recruitment Office main phone lines and email boxes
• Prepare, e-mail, and track probationary reports
• Assist Examination and Recruitment analysts in gathering information for appeal/audit purposes
• Prepare exam history files, exam announcements, and all types of correspondence for exam applicants/candidates
• Log exam appeals, mails and emails received for the ERO
You will find additional information about the job in the .
Working Conditions IN OFFICE POSITION - TELEWORK NOT AVAILABLE
This position is headquartered in Sacramento and requires the incumbent to report to the office five days a week. This position is not eligible for telework.
Special Requirements The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website. Copy of a valid typing certificate, issued within the last 4 years, indicating the ability to type at least 40 words per minute. Typing certification must be 5 minutes in length and proctored.
The California Department of Human Resources (CalHR) has approved certificates from the following entities:
The Employment Development Department's (EDD) One-Stop Career Centers may offer free typing tests. For a location near you, visit EDD's website at Adult Education Centers Skills and Business Education Centers
CalCareers Typing Requirements:
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Ability to communicate clearly and effectively both verbally and in writing Excellent customer service skills, use good judgment, exercise creativity and flexibility Knowledge of CalHR and SPB laws, rules, and regulations Ability to multi-task and adapt to a changing environment; functioning effectively under demanding and competing deadlines, and priorities. Ability to work on confidential and sensitive assignments, and consistently exercise a high degree of initiative Benefits The State of California provides comprehensive benefitspackages determined by the employee's bargaining unit. Some of these benefitsinclude:
· Medical benefits, including health, dental, andvision insurance
· Paid holidays: 11 paid State holidays, 1personal paid holiday, and 2 professional development days
·401(k) and 457(b) Plans (Savings Plus)
· Employee Assistance Program
· Commute Program
Morebenefit information can be found onCalHR's website: Benefits Summary
Additional Application Information - Please Read How to Apply for state jobs: Submitting an electronic application through your CalCareers Account is highly recommended . Important: Make sure your contact information, i.e., address, phone number(s), etc., is current in your CalCareers Account. DO NOT include ANY confidential information on any documents you submit for a job vacancy, such as your State Application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, age, student identification number, driver license (unless required), examination results, LEAP status, and marital status. Incomplete or late application packages will NOT be considered. In order for experience to be considered, applications must be completed fully, including the "From" and "To" employment dates, "Hours Per Week", employer contact information, and "Duties Performed" fields for all jobs listed in the "Employment History" (Resumes do not take the place of these fields on the STD. 678). For civil service classifications, do not use working titles. If you choose to not submit electronically and are mailing or dropping off your hard copy State Application (STD. 678), please use the revised 10/2023 version. If you are using education to meet the minimum qualifications, please include a copy of your degree or unofficial transcripts for verification. Foreign transcripts must be accompanied by an academic credential evaluation. Please note that the CalCareer system will not allow you to make changes to your application information once it is submitted. For general information about getting a job with the state, please view the job series videos here: . Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications -
Interested individuals MUST submit a Statement of Qualifications (SOQ) with their application. Resumes, letters, and other materials do not take the place of the SOQ. The SOQ should have a title of "Statement of Qualifications, Your Name ," be no more than 2 pages, no smaller than 12-point font, and address the following:
1. Please describe your proficiency and your relevant work or educational experience with Microsoft Office Suite. Include how many years of experience you have using each: Word, Excel, PowerPoint, Teams, etc. 2. Providing specific details, please describe your skills, experience, and number of years providing clerical and/or administrative support.
