Hr Shared Services Process & Reporting Intern (Hybrid)

Details of the offer

Overview: This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.
First Citizens Bank offers an exciting summer internship program that provides development opportunities and hands on work experience while creating a talent pipeline for the Bank. Our interns will apply classroom knowledge in a corporate environment while making a positive impact across the organization and the communities we serve. Come help First Citizens build for the future!
Internship dates: 5/28/2025 - 8/01/2025
Responsibilities: In this role, you will:
* Work closely with the HRSC leadership supporting reporting and metrics within the HR Shared Service Center
* Work with team members on ServiceNow process enhancements, including discovery and drafting of business requirements
* Partner with HRSC team members to review current processes and determine efficiency opportunities
* Be part of a dynamic team with interesting projects.
* Accountabilities can and may include areas such as research, analytics, projects, strategy, process review and improvement, as well as technology enhancements and support.
* Attend professional development sessions, informational sessions, networking and community service events.
* Have a dedicated manager and program manager to help you navigate the bank and the internship program.
* Be assigned a project, designed to improve a specific process or solve a problem that you will present at the close of the internship.
* Prepare a wrap-up presentation to be shared with the division leader and other key stakeholders in the company to outline your accomplishments and experience during the internship
Qualifications: Required qualifications:
* High School Diploma or GED and 1 year of experience
* Currently enrolled at an accredited collegiate institution (during the time of the summer program)
* Ability to work 40 hours per week during the duration of the program
Preferred qualifications:
* 3.0 minimum GPA
* Strong desire to learn and grow
* Possess a positive attitude, naturally curious and enjoys collaborating with others
* Strong verbal and written communication skills
* Critical thinking skills
* Ability to multitask
* Ability to adapt and adjust priorities based on business needs
* Ability to take direction and absorb information quickly
* BS/BA degree candidate majoring in Business or Data Analytics, Statistics, Process Engineering, Human Resources (Operations)
* Experience in MS Office - Excel, PowerPoint and ServiceNow
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The base pay for this position is generally between $20.57/hour and $31.46/hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.


Nominal Salary: To be agreed

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