Human Services Benefits & Eligibility (Associate & Specialist) Location Colorado Springs, CO : Need more information on completing a job application? See the EPC Application process here . Job Summary Do you have a keen eye for detail and a strong sense of responsibility? Do you like to work independently, but also within a dynamic team? Do you like change and are able to multitask from one task to another? We are an upload/processing team who values teamwork and great work ethics. Please be advised this position may close on or after 02/06/2024 (based on internal or external requirement), without advance notice, should we receive a sufficient number of qualified applications. Human Services Associate Benefits & Eligibility Specialist Salary Range: $$35,600.00 - $51,600.00 Annually Typical Hiring Range: $36,188.00 - $44,420.75 Annually Human Services Benefits & Eligibility Specialist Salary Range: $39,750.00 - $57,780.00 Annually Typical Hiring Range: $40,479.10 - $48,514.46 (Salary to be commensurate with qualifications) This position has an anticipated work schedule of Monday - Friday, 8:00am - 5:00pm, subject to change. Under FLSA guidelines, this position is non-exempt. Essential Duties/Responsibilities Interviews applicants/clients and assists them in understanding and completing all required eligibility paperwork. Verifies program and services eligibility factors by retrieving or confirming information from a variety of sources. Performs eligibility computations based upon client-provided and collateral information; determines applicability of work registration requirements. Conducts client customer service reviews. Reviews cases for accuracy and completeness. Investigates and computes possible issuance errors; creates reports concerning circumstances, establishes claims and restores lost benefits. Responds to client requests for appeals or administrative hearings, composes rebuttal letters and attends hearings. Provides clients with information and referrals to community support services, child care assistance and other available resources to help facilitate a comprehensive solution to the client's circumstances. Answers the Customer Service Line (CSL) and/or consumer inquiries to assist with changes and questions about our services as needed. Participates in internal committees, training, workshops and seminars. Assists with unassigned caseloads as needed. Performs other duties as required. Qualifications Knowledge, Skills, and Abilities: Working knowledge of public assistance rules, regulations and procedures helpful. Ability to communicate and work effectively with co-workers, other DHS personnel, clients, other agencies and the public. Ability to effectively plan, schedule, organize and assess situations to make prudent and appropriate decisions. Ability to provide conflict resolution and problem solving skills. Ability to use standard office equipment including computer, fax machine, copier and telephone. Maintain regular and punctual attendance. Required Education and Experience: High school diploma or equivalent education. Two years of customer service or administrative experience. Associate's or Bachelor's degree may substitute for the required experience. Human Services Benefits & Eligibility Specialist: Three years of customer service or administrative experience. Bachelor's degree may substitute for the required experience; Associate's degree may substitute for two years of the required experience. Minimum one year experience determining eligibility for public assistance in a social services agency. Pre-Employment Requirements: Must pass conditional post offer background investigation and drug screen. Work Conditions Duties are primarily performed in a high volume office and remote work environment dependent on business needs. May be required to work evening and weekend hours.
VISION El Paso County will be a trusted regional leader known for excellence in county service delivery.
PURPOSE We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.
El Paso County is an E-Verify and Equal Opportunity Employer. El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.
