Job Description:The counter sales position is designed to increase sales and customer satisfaction by efficiently and courteously assisting return customers, walk-ins, warehousing responsibilities, and telephone customers in the selection and acquisition of needed products.Job Duties:Service customers at the counter by taking orders and entering them into the system accurately; give priority to regular accounts.Use electronic and published catalogs to provide product, pricing and availability information to customers.Follow company pricing and credit guidelinesQuickly solve customer problemsRetrieve orders from warehouse quickly and accuratelyIncrease sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as new productsPromote and sell overages, damaged and discontinued itemsHandle customer complaints and returns, while showing a positive attitudeKeep merchandising and counter areas clean and attractiveKeep counter area inventory stocked; remove or add inventory items to stimulate impulse sales; remove discontinued items from the sales floorAssist in scheduled physical inventory countsDrive sales activity through outbound sales calls as directed by managementParticipate in company-sponsored sales promotionsWork with other departments to resolve customer service issues in a timely mannerAccurately use order entry, computerized systems and other technologies as requiredPerform other job duties as required by managementFollow company policies and proceduresAttend product training meetingsPulling, filling, packing and setting up orders for delivery and pickup.Maintain the ability to determine the status of an order at any given time.Follow any special instructions pertaining to any given order at any given time.Receive shipments, log into inventory, maintain inventory through audits.Report any quality or inventory discrepancy issues to the appropriate person.Communicate positively with supervisors, sales staff, fellow workers and customer to coordinate deliveries/ pick-up.Operate a forklift safely and efficiently, maintain required certification, perform vehicle safety checks and report discrepancies to supervisor.Assist in keeping facility clean, neat, safe and operating efficiently.Attend product knowledge meetings as required by management.Present a neat and professional image.Assist in keeping facility secure.Maintain proficiency in computerized systems and other technologies as required.Follow company policies and procedures.Job Requirements:Valid Driver's LicenseMust have prior HVACJob Type: Full TimePay: Based on experiencePM3PIe782ad298c7f-34600-34747066
