Information Technology Desktop Support

Apex Systems, America's second largest technical staffing firm, has an opportunity for a Desktop Support Technician supporting one of our largest Government clients in San Antonio, TX. Title: IT Desktop Support Technician Location: San Antonio, TX, Onsite 100% Shift : Must be available 1st, 2nd, and/or 3rd shift, and able to support a 24 x 7 environment. Clearance: Candidates must be able to obtain and/or maintain an ADP II Public Trust security clearance as a condition of employment Pay Rate: $27.90 + $4.57 SCA Responsibilities: First-level support of all inbound calls, generating an Incident for all new issues. Accurately logging, ticketing and tracking/owning all incidents. First contact resolution of desktop issues or follow proper escalation procedures Provide accurate, timely, and professional resolution on all supported issues. Timely, accurate, thorough and professional follow-up on all Incidents. Quickly identify and escalate high-priority issues. Accurately triaging/assigning/escalating tickets per current processes and standards. Maintain dependable attendance and schedule adherence. Skills : Strong critical thinking skills that facilitate expedient problem solving Strong communication skills The ability to effectively communicate technical matters to a non-technical audience Hardware/software maintenance skills Ability to multitask while staying focused in a fast-paced competitive environment Proficient with Microsoft Office Proficient with Windows 7 and Windows 10 operating system Knowledge of mobile devices Experienced in the use of remote access applications Able to work in a team environment Able to resolve technical issues within the policies and guidelines provided Excellent customer service skills Requirements: Department of Defense security clearance (ADP II Public Trust), or the ability to obtain one. Certifications: CompTIA Security+ CE certification is required upon submittal. Microsoft Certified IT Professional (MCP) and/or Help Desk Institute (HDI) certifications , desired. Ability to support any shift within a 24/7/365 environment, including early mornings, late nights, weekends, and holidays. Familiar with ITIL and Service Desk support methodology. Bachelors in Computer Science or 4 years related IT experience