Job Summary
The ideal candidate for this position has a strong understanding of TCP/IP networking, desktop and server operating systems, virtualization technologies, routinely thinks outside the box to solve problems quickly, and understands what impeccable customer service is about. The Information Technology Manager will be responsible for infrastructure maintenance as well as end user support in the field and over the phone to plant personnel.
Essential Functions
Handles all purchasing of IT hardware/software/support to maintain adequate supply levels and coverage for hardware/software solutions
Maintain technology vendor relationships
Define and maintain department's budgetary operations
Negotiate license and contract renewals
Continually develop and refine IT policies and procedures
Perform periodic technology audits
Work with leadership and department heads to plan and implement new technologies to achieve company's strategic vision
Oversee utilization and effectiveness of outsourced, third-party help desk
Ensure SLAs for ticket resolution are met
Lead the technology team to provide exceptional support to end users
Troubleshoot and maintain switching infrastructure
Manage and maintain virtual server environment
Support infrastructure backup environment
Provide technical assistance and resolution as necessary
Set up new computer systems and perform routine maintenance
Repair computer hardware and servers as required
Test and implement new software programs for the company
Develops and maintains software and hardware inventory and tracking systems; develops inventory lists and stocks and stores electronic components
Develops and maintains internal documentation
Other IT support duties as assigned
Ability to provide on call support
Key Competencies
Strong customer-focused communication skills essential
Problem solver, analytical, detailed and process-oriented
Ability to multi-task and prioritize projects effectively
Ability to handle moving PCs and other IT-related equipment
Education/Training Requirements
High school diploma or equivalent
Bachelor's Degree in Information Technology or related
5+ years' experience in a technology related field
Experience with virtualization technologies
Advanced Networking configuration and concepts (VLAN, VPN, NAT, routing, wireless)
Experience supporting a Microsoft Active Directory environment
Strong understanding of Microsoft desktop and server operating systems
Strong understanding of Microsoft Office applications
Office 365 support experience
Work Environment
Manufacturing work environment – inside and outside. Will require being in the heat, rain and other elements for short times.
Fast-paced, customer-focused culture.
Physical Demands
May be required to walk and/or stand for prolonged periods of time.
May have to bend, stoop, kneel, reach and climb.
Must be able to lift up to 50 pounds at a time.
Experience
5 year(s): At least 5 years of experience in a Technology related field
Education
Bachelors or better in Information Technology or related field
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