Job Overview: Provide support across the organization, focusing on internal IT operations, asset management, and some external customer support. This role encompasses a broad range of responsibilities, including IT support for Windows and Mac environments, onboarding/offboarding employees, managing hardware and software procurement, and driving process improvements for asset management. Key Responsibilities: IT Support for Internal & External Customers: Provide technical support for internal employees and external customers both Windows and Mac platforms. Manage support tickets through the company's ticketing system, ensuring timely resolution of issues related to hardware, software, and cloud applications (AWS, Google Suite). Assist with troubleshooting hardware, software, and network issues for end-users. Onboarding & Offboarding Employees: Oversee the setup of new employees, including provisioning hardware, creating accounts, and configuring access credentials. Manage offboarding processes, ensuring secure deactivation of accounts and retrieval of assets. Continuously improve the onboarding and offboarding process with a focus on automation, standardization, and security. Asset Management & Procurement: Develop and manage the organization's IT asset inventory, including tracking hardware and software from procurement to decommissioning. Identify opportunities for bulk purchasing to drive cost savings and streamline procurement processes with vendors. Standardize IT equipment provided to employees and maintain a replacement cycle for aging hardware. Process Improvement & Documentation: Implement and refine processes for IT equipment lifecycle management, ensuring efficient workflows for procurement, distribution, and retirement. Write and maintain clear documentation for internal processes, enabling user self-service where appropriate (e.g., guides for common IT tasks or screencasts). Proactively identify opportunities to improve IT operations and support services, including hardware and software standardization and security best practices. Account Administration & Credential Management: Perform account administration for company systems, ensuring proper authentication and authorization processes are followed. Implement improvements to streamline credential management and enhance security. Qualifications: 3-5 years of experience in IT support, systems administration, or a similar role. Strong technical understanding of Windows and or Mac desktop hardware and operating systems. Experience with cloud platforms such as Google Suite and Amazon Web Services (AWS) preferred Proven ability to manage IT hardware, software, and procurement processes. Strong interpersonal skills with experience supporting both onsite and remote employees. Excellent organizational and process improvement skills, with attention to detail. Preferred Qualifications: Certifications such as CompTIA A+ or related technical certifications. Experience with Active Directory and group policy administration. Strong understanding of network security principles and best practices.
