Insurance Customer Service Representative

Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You'll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today! Responsibilities: • Make accurate modifications to consumer policies depending on the information supplied • Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved • Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available tools • Maintain a record of customer interactions and follow up on their experience with our organization • Confirm client insurance coverage and provide evidence of insurance papers to policyholders Qualifications: • Excellent active listening, interpersonal, and communication skills • Previous customer service experience required for this position • Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents • Position requires a high school diploma or GED equivalent • A general understanding of insurance policies and schedules is preferred Compensation: $40,000 - $45,000 yearly

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