It Operations Support Specialist (Vessel)

Milestone Technologies Inc. is currently hiring for an IT Operations Support Specialist (Vessel) in the Long Beach, CA area. *Relocation Assistance Provided* This role will be fulltime 8am - 5pm PST, onsite in Long Beach.

How You Will Make an Impact: General IT Ops with focus on Vessel Support ABB and remote table protocols for STS Cranes Support ABB OCR system Support and test Navis' N4 & XPS software Nice to Have: Support Terminal Equipment Automated Management System (TEAMS) ECS software for the automated guided vehicles Support FMDS, Battery management system, and fence control system for the automated guided vehicles Knowledge on the tools mentioned above What You Will Need to Succeed: 3+ years of operations experience in shipping or transportation (Vessel) Must be familiar with maritime business knowledge Ability to upgrade software based upon instructions provided by Software Vendor operational manual and complete tasks within designated timeframe Managing work using Help Desk Tickets (Jira Service Desk) Understand overall vessel operations processes to support EDI and billing issues Understanding of inventory management principles and global logistics practices Ability to navigate Splunk Monitoring Dashboard to review possible issues. Knowledge of Splunk query is a plus Ability to review and update relevant documentation using Confluence Must have experience with Microsoft 365 Familiar with setting up emulations for staging (running scripts, clearing baselines, etc.) is a plus Effective written and verbal communication skills Attention to detail and organizational skills, including the ability to follow detailed instructions


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