IT Product Manager - Scheduling, Compensation Management Software Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.
Sound Physicians offers a competitive benefits package inclusive of the items below, and more: Medical insurance, Dental insurance, and Vision insuranceHealth care and dependent care flexible spending account401(k) retirement savings plan with a company matchPaid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policyTen company-paid holidays per yearAbout the Role: The IT Product Manager will manage and optimize 1 or more vendor products and may manage 1 or more in house products (depending on need/capacity). This role will ensure that service offerings from vendors meet company standards and customer needs, overseeing the entire lifecycle of service products.
This individual, under the direction of the Director of IT Product Management, develops and maintains communication and educational materials, business requirements, and user stories. This individual keeps up to date on new product releases, internal control documentation, and other relevant materials achieving optimum adoption and utilization of our platforms.
The Details: This is a remote position.
In this role, you will be responsible for: Establishing and maintaining strong relationships with vendor partnersMonitoring vendor performance to ensure adherence to service level agreements (SLAs)Product Lifecycle Management: Managing the entire lifecycle of vendor products from inception to retirementEnsuring products meet quality standards and regulatory requirementsCollaborating with vendors on product enhancements and updatesEnsuring iterative releases of technology are supported by user acceptance testing / validationWorking closely with development teams to support product roll-outs and new implementations for Sound Physicians' systems (vendor or internally built)Stakeholder Collaboration: Working closely with internal stakeholders (e.g., HR, regional/site operations, finance, accounting, marketing, sales) to understand business problems, business processes, requirements, and feedbackCommunicating product plans, progress, and results to internal stakeholders, including executives and team membersAccountable for the development of communication and education materials for new technology functionality within the development cycle as well as incorporating user feedback into the product roadmapPromoting standardization and best practices across regions and service lines where appropriate; this includes leading user groups within Sound Physicians to facilitate best practices and share knowledgeHaving a thorough understanding of the business processes that the product(s) supportRoadmap, Product Backlog and Strategy: Developing and maintaining a product roadmap that aligns with company strategy and customer needsPrioritizing product features and improvements based on business value and customer impactWriting clear requirements/detailed user stories with acceptance criteria, ensuring they are actionable and can be estimated by the vendor and/or internal Sound Physicians development teamsMarket Analysis: Conducting market research and competitive analysis to identify trends and opportunitiesUsing data-driven insights to inform product decisionsProject Management: Using Agile methodologies to manage product development cyclesProviding cost and timeline estimates to project managers in support of projectsIdentifying and mitigating risks associated with vendor productsDeveloping contingency plans to address potential issuesCustomer Focus: Acting as the voice of the customer in product developmentProduction Support: Conducting analysis to determine root cause of reported issuesMay provide Tier II Application Support to usersWhat we are looking for: A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience:
Values: Resourceful: Proactive willingness to utilize available information and tools to figure things outAdaptable: Demonstrates flexibility and a willingness to change as circumstances evolveCollaborative: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making processIntellectually curious: Demonstrates a genuine interest in learning new things and wants to know the reason "why" behind the way things are donePassionate: Demonstrates a genuine enthusiasm for and excitement about the work; gets others excited about work or projects they're involved in and working onStrategic thinker: Demonstrates the ability to look at the big picture and proactively develop a plan of actionTeamwork: Demonstrates the ability to pull people together into highly effective teams along with the ability to work in a highly matrixed organizationCommunication: The ability to speak, write, and listen clearly and consistentlyRelationship Building and Maintenance: The ability to create and nourish healthy, strong relationships, as the face of SoundKnowledge: Bachelor's Degree in a relevant fieldKnowledge of hospital medicine industryStrong communication and leadership skills; Proven ability to work across an organization to achieve a common goal (drive change, improve processes, and improve data)Experience: A process and data-driven mindset; proven ability to coordinate with multiple departments on solutionsBusiness process engineering/improvementDemonstrated ability to think strategically and develop creative and efficient solutions to problemsSound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.
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