NO C2C or agenciesJob Type:Temp (with future FTE opportunity)Pay Rate:$32.00/hourly (maximum)Duration:6 monthsLocation:Providence, RIThe primary purpose of thisIT Support Consultantposition is providing Tier 2 infrastructure tech support, with a solid knowledge of Windows domain, networking, configuration, and active directory. Azure and Intune experience is highly desirable.Job Description:Provides advanced application, operating system, desktop and mobile hardware, audiovisual and other technology support to the School of Engineering via a combination of onsite assistance and remote troubleshooting/management tools.Remains attentive to Engineering help tickets, phone calls, and walk-ins, and effectively balances, prioritizes, and escalates issues with a high degree of responsiveness and independence.Assist in the onboarding and training of Helpdesk or other IT staff.Supervises, coordinates and trains temps, interns, and student workers.Supports projects and back-up/cross-coverage for colleagues' sick/vacation time.Other duties as required for the proper functioning of the School of Engineering.Competencies:Experience supporting Windows and OSX operating systems and productivity applications in use at the School of Engineering.Troubleshooting skills for a host of peripherals (printers, handheld devices, RM devices, card readers, etc.)Knowledge of electronic software distribution tools such as SMS/SCCM. JAMF, and ARD.Experience supporting computer users.Strong computing, analytical, and organizational, project planning and project management skills.Excellent customer service skills and commitment to excellence.Understanding of the needs of users in an academic environment; tact and sensitivity in dealing with a diverse user community.Excellent coordination, collaboration, written and verbal communication skills.Ability to work independently, self-starter, as well as work effectively in a group and as a member of a project team.Must be able to lift and carry 50 lbs. and set up computers when necessary.Education and Experience:Bachelor's degree preferred.Equivalent combination of education and experience or commensurate experience (2 – 5 years' experience plus certification).2 – 3 years' experience providing desktop support in an IT Helpdesk environment; 1 or more of the following certifications: RHCSA, RHCE, LPIC, CompTIA, MDAA, HDI-CSR, HDI-DST, HDI-TSP, ITIL, ACSP, ACTC, ACMT or ACHDS.Experience in higher education preferred.nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences or for any other reason.nextSource is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at ******.
