Title:IT Support Specialist
Location:Remote / Candidates must be in Southeast region - either Memphis, TN or in Mississippi.
Duration:6+ Month Assignment
Support Activities:
The Connectivity Support Contractor position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW™ instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings.
Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best-practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required.
Location:Remote, with travel to onsite support-Approx 75 % Travel to sites as needed. The airfare is paid for by Abbott, but hotel, rental car and meals need to be paid for with personal card and then submitted for reimbursement.
Qualifications:
Associates degree in IT-related fields
Minimum of 3 years of experience
Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files
Competent in cloud network and server utilization practices
Proficient in cybersecurity practices
Familiar with common firewall resolution practices
Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration
Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure
Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical
Ability to leverage and/or engage others to accomplish tasks and projects
Multitasks, prioritizes and meets deadlines in a timely manner
General understanding of sales, customer service and consulting functions
Strong organizational and follow up skills
Excellent verbal and written communication skills and attention to detail
Preferred
Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner
Familiarity with Salesforce CRM
Previous experience in medical facilities, with customer facing support
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.
Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.
