About Us: Southern Roofing and Renovations is partnered with Legacy Restorations and Janny Roofing. This strong partnership continues to assist each business unit in thriving as we strive to become the largest roofing and renovations company in the world! Southern Roofing and Renovations began as a modest four-person garage venture. Today, we operate across eight states in 24 markets, yet we've retained the heart and soul of a small-town business, deeply valuing each team member. We've built the organization from the ground up through relationship-building, hustle, and trust. It's our mission to provide the highest quality of roofing installations and remodeling for residential and commercial properties using the latest technology. At Southern Roofing, we celebrate achievements and milestones in style. We enjoy vibrant team outings, friendly competitions, and spontaneous moments of laughter that break the monotony. We firmly believe that a strong work-life balance enhances productivity and overall well-being. Job Summary:
The IT Support Specialist is responsible for providing first-line technical support to our employees, resolving technical issues, and ensuring the smooth operation of our IT infrastructure by working closely with our team and vendors to deliver exceptional customer service and maintain a secure and reliable IT environment.
Salary: $50K-$60K yearly
Major Responsibilities:
· Respond to user support requests via phone, email, and ticketing system.
· Troubleshoot and resolve technical issues related to hardware, software, network connectivity, and other IT systems.
· Install, configure, and maintain computer systems, software applications, and peripherals.
· Provide training and guidance to users on IT systems and applications.
· Identify, analyze, and resolve IT security risks and vulnerabilities.
· Maintain and update IT documentation and procedures.
· Participate in IT projects and initiatives.
· Collaborate with other IT team members to ensure seamless operations.
· Stay updated on the latest IT technologies and trends,
· Contribute to a positive and collaborative team environment.
Company-wide expectations:
· Adheres to the SNR Global, LLC code of conduct and all policies, procedures, and protocols.
· Demonstrates and maintains a high degree of professionalism.
· Takes action to support the organization's commitment to equity, diversity, and inclusion.
· Supports and acts in accordance with the organization's customer service standards.
· Values continuous learning and seeks ongoing training and development.
Supervisory Responsibilities:
No
Education:
Bachelor's degree in Computer Science, Information Technology, or a related field preferred, or equivalent amount of experience. High school diploma or GED required.
Experience:
· 2+ years of experience in a technical support role.
· IT certifications (e.g., CompTIA A+, Network+, Security+) a plus.
Skills:
· Strong understanding of computer hardware and software.
· Experience with network troubleshooting, including wired and wireless connections.
· Proficiency in Microsoft Windows operating systems and office applications.
· Excellent communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Problem-solving and analytical skills.
· Ability to handle multiple tasks and prioritize effectively.
· Knowledge of IT security best practices. · Experience with cloud computing platforms (e.g., AWS, Azure).
· Experience with scripting languages (e.g., PowerShell, Python).
· Excellent customer service
· Detailed oriented
· Ability to maintain confidentiality
Working Conditions:
· Office environment with a standard workweek (may include occasional overtime).
· Potential for remote work, depending on company policies.
· Travel may be required. On call is required.
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