Duration of Project: 4 Months with possible extension
Job Description:
This role is within our Residency Offering, which is a solution that provides strategic technical resources to our customers on a contractual basis
We are seeking a versatile IT Support Specialist to join our team, with a primary focus on application support complemented by an understanding of infrastructure to support our operations effectively. The ideal candidate will have a strong background in managing application-related tasks and a basic understanding of infrastructure principles to support payment hubs, CRES, and other operational components.
Key Responsibilities: Application Support:
Provide application support for Cegid, tracking tickets, managing escalations, and distinguishing operational issues from IT problems.
Collaborate closely with internal teams and external partners for training, support, and software releases.
Monitor and report on order monitoring, sales, and support selling events.
Act as a champion for Cegid, ensuring effective utilization and support.
Administer Teams Merchandising application, Wait while application, and traffic count.
Assist in the escalation process for application provisioning and access for new staff.
Infrastructure Support:
Manage payment hubs, payment devices, iPhones, and their deployment.
Coordinate with regional IT teams for equipment replacement and new IT deployments.
Possess knowledge of video conferencing, blue tube technology, and serve as a liaison for third-party technology providers.
Oversee digital screens, wayfinding, digital artwork
VLM Support:
Ensure incidents and problems are managed promptly.
Manage enhancement requests and escalations between store and vendor for VLM.
Other Responsibilities:
Coordinate additional support during peak periods and events.
Provide IT support for brand exhibitions and manage related documentation.
Communicate updates on IT issues, outages, and upcoming enhancements to store leadership teams.
Qualifications:
Proven experience in application support and infrastructure management.
Strong understanding of Cegid and other relevant POS applications.
Knowledge of payment systems, iPhones, video conferencing, and digital technologies.
Excellent problem-solving and communication skills.
Ability to work collaboratively with cross-functional teams and external partners.
Prior experience in managing incidents, escalations, and documentation in a fast-paced environment.
Top 3 Skills needed
POS - Payment Systems - IOS
What We Would Like/Nice to Have
Professional appearance and professional demeanor.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.