We are on the lookout for an organized It support specialist to join our awesome team at Mitchell Williams Law Firm in Little Rock, AR.
Growing your career as a Full Time It support specialist is a terrific opportunity to develop competitive skills.
If you are strong in creativity, problem-solving and have the right experience for the job, then apply for the position of It support specialist at Mitchell Williams Law Firm today!
IT Support Specialist II Responsible for supporting and providing excellent service to end-users. The candidate needs to be able to identify, triage, resolve, and escalate incidents and requests to other members of the department. This includes diagnosing and resolving Tier 1 and Tier 2 technical issues related to Windows operating systems, applications, network, servers, and peripherals. Act as the primary liaison between IT and end-users regarding Help Desk requests. In addition, this candidate develops and maintains IT documentation and may assist in IT projects.
Job Responsibilities, including but not limited to: Provides front line of support to end-users for hardware/software issues via Help Desk, phone, remote access or in person to resolve issues; Performs system access maintenance including setting up user accounts, permissions, and password resets; Sets up web conferencing and videoconferencing meetings using applications such as Cisco WebEx; Provides support for LAN/WAN/VOIP systems; Maintains and creates reports of hardware and software inventories using IT management systems; Collaborates with IT Team members to optimize firm information systems; Designs and carries out independent projects as assigned; Participates in IT Help Desk on-call rotation. This includes being able to work outside of normal working hours to support department needs, on nights and weekends; Conducts Training for new and existing users on tools and software used at the firm; Maintains a professional appearance and image while conducting business with members and vendors. Performs other functions and duties as assigned. Qualifications Excellent Customer Service skills Proven organizational skills and project management success managing multiple projects at a time. Must be a highly motivated self-starter who has strong communication skills with extensive troubleshooting experience. Ability to prioritize and multi-task while maintaining a high level of energy and customer service attitude. At least two years IT Support experience in service or helpdesk related position. Bachelor's degree (Preferred) or Associates degree in computer science, information technology, or a related field. Experience in Litigation Support a plus. Physical and Sensory Requirements (With or Without the Use of Mechanical Devices): Mobility, reaching , bending, lifting, grasping, fine hand coordination, ability to talk and hear, ability to read and write, ability to communicate with personnel, and ability to remain calm under stress.
To apply, visit mitchellwilliamslaw.com/careers. For more information, contact our Director of Human Resources Kimberly Smith at View phone number on jobs.institutedata.com or View email address on jobs.institutedata.com.
Job Type: Full-time
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Schedule:
Monday to Friday On call Ability to commute/relocate:
Little Rock, AR 72201: Reliably commute or planning to relocate before starting work (Required) Education:
Associate (Required) Experience:
IT support: 2 years (Required) Work Location: One location
Health insurance Benefits of working as a It support specialist in Little Rock, AR:
? Learning opportunities
? Opportunities to grow
? Attractive package
