Itsm Data Center Coordinator

Data Center Coordinator

Chaska, MN 55318

We are willing to take someone just for the vendor escort needs, if necessary.
Position MUST be on-site at the actual Data Center.
It will be a 4-day work week.

Job Description Support 120+ Mainframe and Distributed Applications with their batch runs (app 12 million runs per mo.
) Work with application support teams on remediation of batch failures, understanding tight SLAs are in play. Using appropriate monitoring tools, ensure any delays to batch are dealt with through proper escalations. Provide vendor oversight by escorting vendors into the Data Center for break/fix events and scheduled changes. Technical Skills Knowledge of Batch Scheduling tools such as BMC, TWS, or CA7 (3-5 years) Working knowledge of Mainframe online systems such as CICS, and DB2 (3 to 5 years) ITIL Certification (Practitioner) Data Center Best Practices Experienced with Incident, Change, and Problem Management (HPSM, Service Now, Remedy)