Director of Claims
Duties: other responsibilities and duties may be assigned:
Establish and maintain client relationships with executive contacts authorized to make insurance decisions and provide exceptional customer service. Serve as liaison, resource, and advocate for clients during the claims process. Respond to requests from internal and external customers (i.e. insured clients, carriers, claimants, medical providers, account managers, consultants) in a timely manner.
Seeks growth opportunities for The Insurance Agency through participation in written responses to RFP's and oral presentation of claim services to prospective and current clients.
Facilitates the establishment of client's loss handling instructions, including counsel negotiation.
Facilitate claim reviews and contribute in-depth claim knowledge to help expedite resolution of claims.
Assists client with claim preparation, presentation, management, and settlement strategies including litigation management issues that impact claim settlements.
Manages and participates in catastrophic claim responses.
Understands insurance program structures as they relate to the claim process and assists Account Management Team in renewal and LOC management.
Provides insight to clients in TPA hiring process.
Responsible for effective selection, training, and oversight of Claims staff. Responsible for day-to-day supervision of direct reports.
Keeps Account Management Team and Management apprised of status of any current claims or client issues as identified by self or team.
Establish and implement appropriate quality control measures (i.e. audits, spot-checks, etc.) to ensure ongoing compliance and efficiency.
Oversee Performance Management process for Claims Department staff. Ensure consistency and effectiveness of performance evaluations completed by Team Leads. Approve and/or assign performance goals to meet performance and education objectives. Handle escalated performance issues (beyond Verbal Counselling) with assistance from Team Leads as appropriate.
Develop and enforce standards, procedures, and guidelines necessary for effective servicing of all lines of business, and to reduce errors & omissions exposures.
Complete performance evaluations for direct reports on time and in accordance with company guidelines. Mentor and manage development of direct reports towards company, department and individual objectives and service requirements (i.e. renewal retention, Policy Log standards and new business production).
Lead departmental and individual team meetings as needed to increase communication and be familiar with issues as they arise.
Establish, implement, and manage workflow and procedures within the department. Develop long- and short-term plans for the department regarding budgets and ratio goals, staffing, increases and incentives, book of business adjustments, education, mentoring and overall employee development.
Aid Chief Sales Officer in managing agency contingencies as respects agency loss ratio.
Maintains current, active license always. Complete Continuing Education classes as required to maintain licenses, or as requested by Management. Should hold or be working toward at least one of the following designations: AIC, CPCU or ARM
Other duties as assigned
Requirements
Able to read and write in English.
Bachelor's degree or equivalent job experience
Must currently possess (or be able to obtain within 90 days of hire) a valid Colorado Property & Casualty License
Insurance Designations such as AIC, CPCU or ARM strongly desired
Minimum 15 years of relevant technical experience including extensive working knowledge of commercial property/casualty coverages and claims - Workers Compensation and litigated claims experience strongly preferred.
Must possess strong mentoring and team skills. Previous experience in a leadership or supervisory role desired.
Proficient computer skills including working knowledge of Microsoft Office products and Agency Management System software (AMS360 or similar)
Excellent written and verbal communication skills; including strong presentation skills.
Strong professional and tactful negotiation skills
Demonstrated interpersonal communication skills and ability to interact with clients and co-workers of all levels.
I look forward to connecting with you about this amazing opportunity!
Jennifer Thompson
Senior Director - gpac
Insurance Division
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
