User Support Specialist
Employment Type: Full-Time, Mid Entry Level
As a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment.
CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Install and maintain USAO hardware and software
- Physically move IT equipment
- Administer user accounts
- Training district users
- Tracking IT equipment
Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.
- Certain applications may require certification by the software provider.
- Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.
- Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
Prior experience in automated litigation support preferred.
- Experience with DOJ office automation environments extremely helpful; Pleasant telephone manners are important. Undergraduate degree valued.
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Health, Dental, and Vision
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
