Company Description Maryland Management Company owns and manages more than forty communities with more than 10,000 apartment homes in Maryland and Florida. Established in 1949, Maryland Management is passionate about providing affordable, quality housing, an exceptional customer experience, and contributing to the communities we serve. As an organization, we believe our people are our greatest asset and we are committed to the success and development of each individual on our team.
Job Description
A leasing consultant is a challenging position that uses both sales and exceptional customer service to make a genuine impact on people's lives. The leasing consultant serves to connect prospective and current residents of Maryland Management Company's apartment communities with the Company's management team. He or she is responsible for helping prospective tenants select a new home by showcasing individual apartments, the property amenities, and our local community.
There are three core categories of responsibilities:
Leasing
Conduct tours of the grounds of the community and show apartments to prospective residents
Sell the community over the phone/internet to convert leads to on-site tours
Greet all individuals that enter the leasing office in a friendly and professional manner
Maintain thorough product knowledge of our property (floor plans, amenities, etc.) and the local community
Apply product knowledge to prospective residents' needs by effectively communicating features and benefits
Represent the company in a professional manner at all times
Customer Service
Develop and maintain professional relationships with prospective and current residents
Accept maintenance requests, submit maintenance tickets, and complete follow-up to ensure satisfaction
Handle resident calls and in-person concerns
Respect boundaries of tenant confidentiality, ensure safety, and uphold both local and Federal Fair Housing Laws
Administrative
Accurately prepare and be thoroughly knowledgeable with all applications, lease documents, and related paperwork
Accept rental payments
Facilitate the move-in and move-out process
General clerical assistance including answering phones, taking messages, filing, etc.
Qualifications
This opportunity would suit an individual who is outgoing, enthusiastic and has the desire to exceed the expectations of our current and prospective residents. The ideal candidate will demonstrate the following:
Skills
The ability to close the sale
The ability to prioritize and multitask
The ability to support and contribute to a team; work well with others
The ability to work independently
Excellent telephone etiquette
Basic computer skills and knowledge of the Internet and Email
Competencies
Strong people skills
Effective oral and written communication abilities
Superb organizational skills and attention to detail
Good judgment and ability to exercise common sense understanding
Honesty and integrity
A positive attitude and the ability to smile under all circumstances
Adaptable to accept changes in the work environment, manage competing demands, and handle unexpected events.
Must be able to handle stressful, urgent, and diverse situations in a calm and reasonable manner
Enthusiasm and the personal drive to be a self-starter
Other
Demonstrate strong professionalism in all facets
Demonstrate ability to diffuse and respond to customer concerns
Schedule
This position requires flexibility in scheduling and the ability to work weekends. Due to staffing limitations, the leasing consultant must be able to work one weekend day as part of a five day work week.
Requirements
Transportation – Employee must maintain reliable transportation daily, a valid driver's license, and valid vehicle insurance.
Language – Proficiency in the English language, including the ability to read, write, and communicate professionally with others.
Education/Experience – A high school diploma, GED, or equivalent experience is required.
Additional Information
Maryland Management offers an attractive compensation and benefits package including:
A performance-based career path, with room for advancement
Excellent health benefits package for full-time employees, including company-paid health insurance HRA
Dental and vision insurance options
401k plan with a match contribution
Direct deposit
Paid time off, including vacation and sick leave
Paid holidays
Educational reimbursement
Annual awards banquet and other social company functions
Acknowledgment
This job description is not all-inclusive and is intended to describe the general nature and work responsibilities of this position. It is subject to change, modification, and addition as deemed necessary by the company. All offers of employment are conditioned upon the applicant passing a drug test and subject to a background check, which are conducted in compliance with any applicable federal, state, or local law.
We are proud to be an equal opportunity employer.