Legal Customer Support Representative
Our client in Bedminster, NJ is looking for hardworking, motivated talent to join their team. Don't wait… apply today!
What's in it for you? Onsite 5x a week - First 4 weeks will be training M - F 8am - 5pm Shift will be 3pm - 12am after training - Tues - Saturday or 3pm - 2am Wed - Saturday Contract Full time hours Job Description
You will work within the Court Order Compliance group. Please note this is a high volume environment.
Job function includes Data entry of legal process into our workflow management system Answering high volume calls and distributing voicemail messages. Confidentiality and attention detail are a must. Work independently and be able to problem solve issues. Utilize sound judgement. Communicate with the law enforcement community in regards to life threatening situations 24x7x365 by answering calls, authenticating the caller in order to provide law enforcement with the customer records needed for the high priority emergent matters
• Ensure that all cases are correctly documented and managed end to end in compliance with all applicable laws and company procedures.
• An understanding of, and willingness to learn about, basic legal concepts, terminology, principles, and procedures
• Entering customer and account data from source documents within time limits by following policies and procedures and reporting needed changes
• Compiling, verifying accuracy and sorting information to prepare source data for computer entry
• Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
• Resolves deficiencies by using standard procedures or returning incomplete documents to the team lead/supervisor for resolution
• The ability to work independently
• Accuracy and Attention to detail
• Customer Service experience a plus
• Proficient typing and transcription
• Computer and technical skills
• Organizational and time management abilities
• Strong Communication Skills (written and verbal)
• Commitment to working as part of team
• Demonstrate sound decision making and understanding of when a matter needs to be escalated /referred to management to achieve the best possible outcome for all parties.
PARALEGAL CERTIFICATE IS NOT REQUIRED BUT ANY LEGAL BACKGROUND, COLLEGE EDUCATION OR EXPERIENCE IS PREFERRED. About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
