Level 2 Desktop Technician
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
Summary:
Provide IT support to multiple sites in a territory or geographic region. Resolve incidents with PC, LAN/WAN, cloud, O365, Intune, Azure, server, hardware, software, and business applications within the organization's computing environment.
Major Responsibilities:
Support and maintain computer systems, desktops, software, hardware, and applications for multiple site locations in an assigned region.
Administer, support, and deploy hybrid & cloud-based end user computing instances through Intune Admin Center, Azure Portal, and MS Entra ID.
Responsible for critical work and/or complex projects performed within a broader technical and business context.
Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning, video conference equipment, software, iOS, Android, and other products to deliver optimal performance.
Maintain ticketing queue with a focus on incident management, ticket prioritization, escalations and closing incidents within allotted SLA.
Provide technical advice, guidance, and training to end-user base.
Follow the Change, Release, Incident, and Problem Management policies.
Analyze and troubleshoot complex incidents.
Evaluate and implement solutions utilizing best practices.
Participate in project meetings and provide project related support including PC deployment, refresh, equipment upgrades and application deployment.
Collaborate with technology teams and business unit associates to ensure efficient operation of the organization's computing environment.
Qualifications:
Requires technical knowledge and understanding of all the position requirements. Functions include but not limited to supporting Windows OS, MS Office/O365, Intune, Azure, Entra ID, MS Intune Manager, end user computing systems, hardware, software, application, MDF/IDF, VoIP, network, LAN, WAN, server, mobility, VDI and AVD.
Experience in troubleshooting, installation, system maintenance, incident management, change management, customer service and support.
Typically possesses a minimum of 3 to 5 years of relevant work experience.
Bachelor's Degree preferred or equivalent combination of education, training, and work experience.
Education:
Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience.
The typical base pay range for this role is between $105K - $129K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation.
We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business.
#J-18808-Ljbffr
