**Job Title: Live Chat Assistant**
**Company: Synnex**
**Location: Charlotte, North Carolina, US**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 3**
### Job Description:
Synnex is seeking a motivated and resourceful Live Chat Assistant to join our dynamic customer support team in Charlotte, North Carolina. As a Live Chat Assistant, you will play a pivotal role in enhancing the customer experience by providing timely and effective support through live chat channels. This part-time position calls for a skilled individual with a strong customer service orientation and the ability to thrive in a fast-paced environment surrounded by innovative thinkers.
### Key Responsibilities:
- **Customer Engagement**: Respond to customer inquiries via live chat promptly and professionally, ensuring a high level of customer satisfaction.
- **Product Knowledge**: Develop and maintain a thorough understanding of Synnex products and services to provide accurate information and best solutions to customer queries.
- **Issue Resolution**: Identify and troubleshoot customer issues, making informed decisions to resolve concerns efficiently and effectively.
- **Collaboration**: Work closely with team members and other departments to ensure the seamless handling of customer inquiries and feedback.
- **Documentation**: Maintain detailed records of customer interactions, issues, and resolutions for reporting and quality assurance purposes.
- **Feedback Loop**: Gather customer feedback and relay insights to management for continuous improvement in processes and product offerings.
- **Team Participation**: Participate in team meetings and contribute ideas to enhance service delivery and team performance.
- **Quality Assurance**: Adhere to company policies and procedures, while promoting a positive work environment through teamwork and collaborative initiatives.
### Requirements:
- **Experience**: Minimum of 3 years of customer service experience, preferably in live chat support or related roles.
- **Education**: High school diploma or GED; a degree in a related field is a plus.
- **Technical Skills**: Proficient with computers and various software applications, including CRM systems and live chat tools.
- **Personality Traits**:
- **Motivated**: Demonstrated drive to achieve results and exceed customer expectations.
- **Resourceful**: Ability to quickly find solutions and adapt to new challenges or information.
- **Soft Skills**:
- **Decision-Making**: Strong ability to make informed decisions quickly, especially under pressure.
- **Teamwork**: Collaborative mindset, with a willingness to support team members and share knowledge.
### Benefits:
- Paid Time Off (PTO)
- Paid sick leave
- Disability insurance
### Working Environment:
At Synnex, we embrace a culture that challenges norms and encourages bold thinking. We are committed to fostering an environment where all ideas are valued, and every team member's contribution is recognized. Join us in making a difference in the customer service landscape!
### Deadline to Apply:
Please submit your application by September 29, 2024, to be considered for this exciting opportunity.
### Equal Opportunity Statement:
Synnex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
