**Job Title:** Live Chat Assistant
**Company:** Nextdoor
**Location:** Washington, D.C., US
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 3
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### **Job Description**
Nextdoor, the leading social network for neighborhoods, is seeking a dedicated and passionate Live Chat Assistant to join our team in Washington, D.C. This part-time position offers an exciting opportunity to engage with users, resolve inquiries, and foster community engagement via our online platform. As a Live Chat Assistant, you will be an integral part of our mission to connect neighbors and build safer, kinder communities.
### **Key Responsibilities**
- **Customer Engagement:** Respond promptly to user inquiries via live chat to provide accurate and helpful information about Nextdoor's services, features, and community guidelines.
- **Issue Resolution:** Analyze customer issues and provide clear, concise, and effective solutions. Escalate complex issues to the appropriate departments while maintaining customer satisfaction.
- **User Support:** Assist users in navigating the platform, troubleshooting problems, and effectively using all features available on Nextdoor.
- **Documentation:** Maintain a detailed log of user interactions, feedback, and recurring issues to inform process improvements and contribute to team knowledge.
- **Quality Assurance:** Prioritize quality in all interactions, ensuring that communication is professional, courteous, and aligns with Nextdoor's brand voice.
- **Team Collaboration:** Work closely with other team members and departments to share insights and improve service delivery.
- **Community Engagement:** Participate in training sessions and be proactive in learning about the latest updates, features, and community initiatives to effectively assist users and promote engagement.
- **Performance Metrics:** Meet or exceed KPIs related to response time, customer satisfaction, and issue resolution efficiency, continuously striving for operational excellence.
### **Requirements**
- **Experience:** A minimum of 3 years of experience in customer service, preferably in a live chat or online support environment.
- **Education:** High school diploma required; associate degree or higher preferred.
- **Technical Skills:** Familiarity with live chat software, CRM systems, and general computer proficiency; ability to type at least 60 words per minute.
- **Personality Traits:**
- Passionate about community engagement and building meaningful connections.
- Driven to deliver exceptional customer service and exceed user expectations.
- **Soft Skills:**
- Strong analytical skills to assess user inquiries and provide effective solutions.
- Exceptional time management abilities to efficiently handle multiple conversations and prioritize tasks in a fast-paced environment.
- **Communication Skills:** Excellent verbal and written communication skills with a focus on clarity and empathy.
### **Benefits**
- Vision insurance
- Coverage for travel and spending expenses
- Parental leave
### **Working Environment**
At Nextdoor, we prioritize quality in all aspects of work, products, and services. We believe that a supportive and inclusive work environment not only enhances productivity but also fuels innovation. Our team is encouraged to be collaborative, creative, and committed to making a positive impact in every interaction.
### **Application Deadline**
Please submit your application by **October 2, 2024**.
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**Equal Opportunity Statement**
Nextdoor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds and walks of life to join our team and contribute to our mission of fostering a sense of community.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
