**Job Title:** Live Chat Associate
**Company:** Xerox
**Location:** Washington, D.C., US
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 3
### Job Description
Xerox is seeking a motivated and resourceful Live Chat Associate to join our dynamic team in Washington, D.C. In this part-time role, you will be the first point of contact for customers reaching out via live chat, providing top-notch support and ensuring a positive experience for every individual. Our ideal candidate demonstrates a strong sense of initiative and the ability to collaborate effectively within a team-oriented environment.
### Responsibilities
- **Customer Interaction:** Engage with customers through live chat, responding to inquiries, concerns, and providing information on our products and services in a prompt and professional manner.
- **Issue Resolution:** Identify and analyze customer issues, providing effective solutions or escalating issues to relevant departments when necessary.
- **Communication:** Maintain clear and effective communication with customers, ensuring that all interactions are friendly, helpful, and respectful.
- **Product Knowledge:** Acquire and maintain thorough knowledge of Xerox products and services, enabling you to offer informed recommendations and support.
- **Data Entry:** Accurately log customer interactions and feedback in our customer relationship management system, ensuring that all records are up-to-date and informative for future reference.
- **Feedback Gathering:** Collect and analyze customer feedback to identify trends and areas for improvement in our products and services.
- **Team Collaboration:** Work collaboratively with team members to meet departmental goals and share insights or challenges encountered while interacting with customers.
- **Performance Metrics:** Track personal metrics and meet established service level agreements and key performance indicators (KPIs) to meet and exceed company standards.
- **Continuous Improvement:** Participate in training and development opportunities to continuously enhance your skills and improve customer service processes.
### Requirements
- **Experience:** A minimum of 3 years in a customer service or related role, preferably in a live chat environment. Experience with Xerox products or services is a plus.
- **Education:** High school diploma required; associate's or bachelor's degree in a relevant field is preferred.
- **Technical Skills:** Proficient in using live chat software and customer relationship management systems. Familiarity with Microsoft Office Suite and other productivity tools is advantageous.
- **Personality Traits:**
- **Motivated:** Demonstrates a strong sense of initiative and drives toward achieving customer satisfaction and personal excellence.
- **Resourceful:** Ability to think critically, access and analyze information, and provide timely solutions to customer inquiries.
- **Soft Skills:**
- **Decision-Making:** Ability to assess customer needs and make informed decisions on the best course of action.
- **Teamwork:** Strong collaborative skills, enabling effective partnerships within the customer service team and other departments.
### Benefits
- Free accommodation
- Gym membership
- Relocation allowance
### Working Environment
At Xerox, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We believe that innovation comes from empowering our team members to take ownership of their roles and contribute creatively to our objectives.
### Application Deadline
Interested candidates should submit their applications by **October 10, 2024**.
### Equal Opportunity Statement
Xerox is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
