Job description:
We are looking for a passionate and reliable Live Chat Officer to join our team at Bank of America Corp. in Houston, Texas. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service and support through live chat interactions with clients.
Responsibilities:- Engage with customers through live chat to address inquiries, resolve issues, and provide assistance with banking products and services- Demonstrate adaptability in handling various customer situations and providing tailored solutions- Manage customer relationships effectively and maintain a positive and professional demeanor at all times- Collaborate with team members to ensure seamless customer service delivery and uphold the bank's reputation- Utilize effective communication skills to convey information clearly and concisely to customers- Take ownership of customer issues and follow up to ensure resolution and customer satisfaction- Stay informed about banking industry trends, updates, and regulations to provide accurate information to customers
Requirements:- Minimum of 3 years of experience in customer service or related field- Strong interpersonal skills and ability to manage relationships with a diverse customer base- Excellent written communication skills and proficiency in typing- Ability to multitask and handle multiple chat conversations simultaneously- Bachelor's degree in a related field preferred- Previous experience in banking or financial services is a plus- Ability to work in a fast-paced environment and adapt to changing priorities
Personality traits:- Passionate about providing exceptional customer service- Reliable and dependable in meeting job responsibilities and deadlines
Soft skills:- Adaptability in handling customer interactions and changing situations- Strong people management skills to effectively engage with customers and team members
Benefits:- Gym membership- Travel and spending expenses- Free food
Working environment:Bank of America is committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment for all employees.
Equal opportunity statement:Bank of America Corp. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.
Deadline to apply: June 14, 2024
Apply now to join our team and make a difference in the lives of our customers!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
