**Job Title:** Live Chat Specialist - Work from Home
**Company:** EMCOR Group
**Location:** Washington, D.C., US
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 3
**Job Description:**
EMCOR Group is seeking an energetic and reliable Live Chat Specialist to join our remote workforce. As a part-time Live Chat Specialist, you will be a crucial part of our customer support team, ensuring that our clients receive exceptional service and assistance through our live chat platform. Your main responsibility will be to engage with our customers in a friendly and professional manner while addressing inquiries and resolving issues effectively. If you're someone who thrives in a remote work environment and is looking to contribute to a team that pursues excellence in every endeavor, we encourage you to apply.
**Key Responsibilities:**
1. **Customer Engagement:**
- Respond promptly to customer inquiries via live chat, maintaining a friendly and professional tone.
- Guide customers through product-related questions, troubleshooting issues, and providing information about services offered by EMCOR Group.
2. **Problem Solving:**
- Assess customer needs quickly and accurately to determine appropriate solutions.
- Collaborate with various teams to resolve complex customer issues and follow up to ensure customer satisfaction.
3. **Documentation and Reporting:**
- Maintain clear and concise records of all customer interactions using our CRM system.
- Report recurring issues or customer feedback to improve service processes.
4. **Collaboration:**
- Work closely with team members to share insights and strategies for enhancing the customer experience.
- Participate in team meetings to discuss performance metrics and share success stories.
5. **Continuous Improvement:**
- Stay up-to-date with product knowledge, company policies, and industry trends to provide informed responses.
- Actively seek feedback on personal performance and take initiative to enhance skills and knowledge.
6. **Compliance:**
- Adhere to company policies, procedures, and compliance requirements while interacting with customers.
**Requirements:**
1. **Education and Experience:**
- Associate's degree or equivalent experience preferred.
- Minimum of 3 years of experience in a customer service or support role, with a focus on live chat or online communications.
2. **Technical Proficiency:**
- Proficient with chat software, CRM systems, and general computer applications.
- Comfortable using technology and learning new software quickly.
3. **Personality Traits:**
- Energetic and enthusiastic, with a passion for helping others.
- Reliable and demonstrates a strong sense of responsibility in completing tasks.
4. **Soft Skills:**
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent cooperation skills, demonstrating the ability to work well in a team-oriented environment.
5. **Availability:**
- Flexibility to work part-time hours, including evenings and weekends as needed.
**Benefits:**
- Parental leave
- Retirement plan
- Paid sick leave
**Working Environment:**
At EMCOR Group, we encourage our team members to pursue excellence in every endeavor, consistently setting a high standard for achievement. Join a culture that values collaborative efforts and recognizes individual contributions toward a common goal.
**Deadline to Apply:** October 10, 2024
**Equal Opportunity Statement:**
EMCOR Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
