Manager - Colleague & Labor Relations

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Colleague & Labor Relations (CLR) team within the Colleague Experience Group (CEG)is responsible fordelivering the highest quality employment and labor relations solutions.Within CLR,Strategy, Enablement & Risk (SER) is a global teamleadingalldata insight, system capabilities,risk managementandcomplianceresponsibilitiesfor the function. 
How will you make an impact in this role?
In this roleasData Insights & Capabilities Manager,you'llhave responsibility for the US, Canada, andLACmarkets, and will work alongside three other managers aligned to EMEA, APAC and Indiamarkets.
Basedin the US,you'llwork closelyon a day-today basiswith the leadersand members of the US,Canadaand LAC CLR teams,whilst working in partnership withyourglobal SER colleagues. 
The role's key responsibilities are to:
Buildeffective and ongoingpartnerships with a broad range of stakeholders
Understand and articulate the CLR strategic agenda, including that of the global SER team
Design, createand share meaningful data insights,informed byour global data strategy and local marketpriorities
Develop a deep understanding of core CLR processes and systems, and work with the CLR teams to ensure adherence to CLR case management and data quality requirements
Lead delivery of projects to the global, regional and/or market teams
Design and deliver training and updates to the CLR teams, includingboth scheduled and ad-hocinterventions based oneach team's needs
Bring insightsand requestsfrom the CLRmarketteams back to the global SER teamso they can be appropriately evaluated and supported in line with CLR's strategic priorities
Buildan ongoing awareness ofboththe external market environment(including regulatory/legal changes) and the internal organisational context (includingstructure,demographicsand business priorities), and partner with SER and the localCLRteams toidentifyand implement changes as a result,andensuring relevant considerations are built into the CLR strategy for the market
Act as the point of contact forBusiness Conduct Standard Operating Procedure (SOP) implementation and review
Act as the market point of contact for CLR risk management and strategic initiatives
Support the delivery of other market, regional or global initiatives asrequired

Due to the global composition of the team, the nature of the work, keypartnershipsand the reporting relationship,you'llbe expected to accommodate working across APAC/European/US time zones with the flexibility to work beyond traditional working hours as needed.
Minimum Qualifications
Advanced written and spoken English
Established record of building partnerships and collaborating across a large, matrix environment, leveraging both formal and informal networks
Experience of working in a globally dispersed team
Adaptable to change and capable of flexing solutions to evolving requirements
Minimum five years CEG (HR) experience with a demonstrated solid understanding of employee relations, operational processes, data insights and reporting
Subject matter expertise of regional labor/employment laws and compliance requirements  
Ability to lead work with the utmost level of confidentiality and discretion  
Strong analytical, verbal, and written skills, including the ability to translate complex and disparate information into a comprehensive and cohesive conclusion easily understood by all levels of the organization
Ability to think critically and provide independent thought leadership  
Strong problem-solving skills, able to address any issue through collaboration; ability to proactively anticipate problems and opportunities and confidence to use initiative to pursue solutions  
Established working experience with MS office applications, including extensive knowledge of Excel and PowerPoint  
Knowledge and working experience working with Tableau visualization software  
Ability to work accurately with data and with a strong attention to detail 

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries 
Bonus incentives 
6% Company Match on retirement savings plan 
Free financial coaching and financial well-being support 
Comprehensive medical, dental, vision, life insurance, and disability benefits 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

For a full list of Team Amex benefits, visit ourColleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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